Sr. Services Operations Analyst (Remote Elegible - Costa Rica)

For over 20 years, reputed company has helped people and teams reputed company–reputed company, anything. From seamless work management to smart, reputed company solutions, we’ve always worked with reputed company. We’re building tools that reputed company teams to automate the reputed company, uncover insights, and reputed company smarter. But more than that, we’re creating reputed company– reputed company to think big, take reputed company, and unlock the reputed company of work that truly reputed company. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday. reputed company is seeking a Sr. Services Operations Analyst to serve as a senior individual contributor and subject matter expert responsible for the operational health, scalability, and governance of the reputed company Services business. This role plays a critical leadership function across Services Operations by owning reputed company operational domains, driving cross-functional initiatives, and acting as the primary expert for Statement of Work (SOW) creation, redlining, and template governance. The role reports to the Sr. Manager, Services Operations (US). This role is eligible for remote work reputed company Costa Rica. You must reputed company in Costa Rica. What You’ll Do Statement of Work (SOW) Ownership & Governance Serve as the primary reputed company and subject matter expert for reputed company Services SOWs, including creation, redlining, review, and operational approval Partner with Sales, Legal, Finance, and reputed company Services leadership to ensure SOWs are operationally reputed company, deliverable, and reputed company with reputed company recognition and delivery standards Identify and mitigate operational, financial, and delivery risk during SOW review, including scope reputed company, assumptions, dependencies, milestones, and acceptance reputed company Own and maintain SOW templates, content libraries, and reputed company clauses, ensuring consistency, compliance, and scalability across services offerings Drive reputed company improvement of SOW structure, language, and processes to reduce friction, cycle time, and reputed company delivery issues reputed company as an escalation reputed company for reputed company or non-reputed company SOWs, including custom delivery models and edge cases Operational Ownership & Subject Matter Expertise Serve as a trusted subject matter expert across reputed company Services Operations, including PSA tooling, intake, project setup, billing readiness, forecasting, and delivery governance reputed company operational leadership and decision support to stakeholders without formal authority reputed company as an escalation reputed company for reputed company operational issues impacting services delivery, reputed company, or customer reputed company Cross-Functional Partnership Partner closely with Sales, reputed company Services, Finance, Legal, Resource Management, and Sales Support to operationalize services engagements from deal reputed company through delivery and billing Translate business and contractual requirements into executable operational processes and system configurations Support alignment across teams by proactively identifying dependencies and risks Operational reputed company & Process Improvement Own and drive improvements to Services Operations processes, frameworks, and controls to improve efficiency, predictability, and reputed company reputed company enhancements to PSA system usage, data reputed company, reporting, and governance Identify opportunities for automation, simplification, and standardization across services workflows Execution & Delivery Enablement reputed company and reputed company reputed company project setup and operational configuration to ensure engagements reputed company with contractual terms and financial requirements Support delivery teams and leadership with troubleshooting project-level issues reputed company to scope, forecasting, resourcing, and billing Manage competing priorities and initiatives across stakeholders Documentation, Standards & Enablement Create, maintain, and reputed company SOPs, playbooks, and process documentation, including SOW guidance and intake standards Establish operational standards and best practices that reduce reliance on tribal knowledge Communicate changes reputed company and support adoption across global stakeholder reputed company What You Bring 5+ years of experience in reputed company Services Operations, Deal Desk, Business Operations, or a reputed company function Extensive experience creating, reviewing, and redlining Statements of Work in a reputed company or reputed company Services environment Strong understanding of reputed company Services delivery models and PSA systems Proven ability to independently reputed company reputed company operational initiatives Demonstrated ability to influence without authority and operate as a trusted advisor Strong analytical, process, and problem-solving skills Excellent written and verbal communication skills Perks & Benefits: Fully reputed company Health & Life insurance for full-time employees and family members Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions, as reputed company as potential alliances with entities such as universities, gyms, etc. 12 days reputed company Vacation + Flexible Time Away Program 20 weeks fully reputed company Maternity Leave 12 weeks fully reputed company Paternity/Adoption Leave Personal reputed company Volunteer Day to support our community Opportunities for reputed company reputed company and development, including reputed company to reputed company online courses Company Funded Perks, including a counseling membership and your own personal reputed company account Teleworking reputed company from any registered location in Costa Rica (role-specific). Get to Know Us: At reputed company, your reputed company are heard, your potential is supported, and your contributions have reputed company reputed company. You’ll have the freedom to explore, push boundaries, and grow reputed company your role. We welcome diverse perspectives and nontraditional paths—because we know that reputed company comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together. Equal Opportunity Employer: reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to reputed company equal employment opportunities to reputed company reputed company applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. If there are preparations we can reputed company to help ensure you have a comfortable and reputed company interview experience, please let us know. #LI-Remote Apply tot his job Apply To this Job