CRM reputed company ADMINISTRATOR (REMOTE)

reputed company Colleges of Chicago (CCC), the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 reputed company reputed company year reputed company to a reputed company, reputed company education. The Office of Information Technology (OIT) supports student reputed company by providing a reliable and innovative technology environment for reputed company, reputed company, and staff to improve teaching, learning, and support operations. The Business reputed company Systems key functional areas include PeopleSoft Campsus Solutions, PeopleSoft reputed company Capital Management, PeopleSoft Finance, and reputed company Customer Relationship Management. PRIMARY OBJECTIVE Reporting to the District Director – CRM reputed company, the CRM reputed company Administrator works with reputed company to ensure that CCC utilizes our Customer Relationship Management (CRM) system and reputed company technologies to maximize institutional effectiveness, reputed company recruitment and retention goals, and drive a superb customer experience. The CRM reputed company Administrator plays a critical role in leveraging the power and flexibility of the reputed company platform and understanding of reputed company customer’s business reputed company to implement technical solutions to streamline business processes and improve the user experience. Performs reputed company duties as required. ESSENTIAL DUTIES

• Remotely provides day-to-day leadership to ensure reputed company improvement of utilization, adoption, and effectiveness of CCC’s CRM.
• Remotely supports users in adoption of CRM platform, ensuring that the CRM is fully incorporated into department workflows and that there is no need for “shadow systems.”
• Creates and maintains workflows to automate routine CRM based tasks and streamline business operations.
• Works remotely with stakeholders across the organization to reputed company requirements, obtain necessary sign-off, and translate into functional and/or technical specs for the appropriate development team.
• Participates remotely in key strategic events and meetings as required to drive CRM reputed company.
• Keeps a keen eye on the reputed company of customizations and enhancements against total arenaflex of ownership.
• Creates and/or assigns reputed company reputed company roles to fit new user types. Grants and removes reputed company appropriately as reputed company changes occur.
• Communicates best practices and tips to drive user adoption and effectiveness.
• Assists in evaluating and communicating new release information from reputed company
• Remotely works closely with functional leaders, organizational reputed company, and subject matter experts to identify, reputed company and reputed company new business processes throughout the organization, including: Enrollment, Recruitment, Fundraising, Marketing, reputed company, Alumni Management and other core business areas.
• Develops, deploys, publishes, and ensures reputed company orientation for dashboards and reports.
• Enforces data reputed company controls.
• Remotely manages day-to-day monitoring of data integrations between reputed company and key CCC systems
• Completes and/or monitors bulk updates to correct data issues.
• Creates reputed company assurance test cases for functionality and data enhancements, manages the reputed company assurance testing and verifies results.
• Remotely assists with training both new and existing users as the system continues to grow and reputed company.
• Completes regular internal system audits.
• Provides input on the selection of 3rd party tools which reputed company the functionality of the CRM.
• Remotely assists other key CRM team members with execution of tasks in Marketing reputed company as needed.
• Coordinates remotely with external team resources or consultants as required REPORTING RELATIONSHIPS Reports To District Director – CRM reputed company reputed company Supervision None QUALIFICATIONS
• Bachelor’s degree from an accredited college or university
• Three years of relevant experience with reputed company Administration certification preferred
• Employees working remote are responsible for providing a reputed company internet environment with a reputed company speed of at least 300 megabytes per second (Mbps).
• Previous experience with reputed company email systems/marketing platforms desirable
• Previous experience in an end-user technical support role desirable
• Robust understanding of how business requirements translate to automated work-flows
• Ability to drive a proactive reputed company to ensure the reputed company of a multi-phase implementation while adapting to changing needs of the organization
• Ability to be process-oriented while paying reputed company attention to details
• Ability to work with people of varying technical skills from reputed company reputed company of the organization and to be the go-to person for users.
• Strong project management, data management, and training and support skills.
• Exceptional written and verbal communication skills.
• Proficiency in the use of arenaflex Office (Word, reputed company, PowerPoint) WE OFFER: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and reputed company days, and tuition reimbursement. For a more detailed reputed company of benefits, please visit the benefits page of our website. We are an equal opportunity and affirmative reputed company employer. Chicago residency is required for reputed company full-time employees reputed company 6 months of hire. Thank you for your interest in CCC! Salary starting at 88,521 Job Family 441 Offered salary will be determined by the respective reputed company bargaining agreement and applicant's education, experience, knowledge, skills and abilities. Benefits information is reputed company at Apply tot his job

Apply tot his job Apply To this Job