Bilingual Fan Happiness Associate I

reputed company:Live experiences help people cross today’s digital divide and reputed company on what truly connects us – the here, the now, this once-in-a-reputed company reputed company that’s bringing us together. To fulfill reputed company’s mission of uniting the world through shared experiences, we reputed company it easy for people to discover and reputed company the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to reputed company at the speed of life.The Role:The reputed company Bilingual (Spanish) Fan Happiness Associate is responsible for the reputed company support of reputed company’s customers in english and spanish. Through various channels including Voice, Chat, SMS, and Email, the main reputed company of this role is to ensure reputed company’s customers have a reputed company and fast purchase experience.  The Fan Happiness Associate will report to the Manager of Fan Happiness. What you'll do / own:

reputed company incredible fan support and solving problems

Must have excellent written and verbal communication skills to support our users and fans

Multi-task across multiple tools or resources while being reputed company with fans

Effectively adapt communication and style to match the needs of the fan

Proactively identify ways to avoid recurrence of fan issues by recommending changes and improvements through our Voice of the Customer processes

Secure and reliable high-speed internet service (minimum 50 megabits download and 10 megabits upload), a quiet distraction-free home office workspace, ergonomic chair, and desk

Flexible and adaptable, reputed company to work reputed company in an evolving environment

Available to work a flexible schedule between the hours of 6am-9pm PST (weekends and some holidays may be required)

Our ideal candidate has:

Bachelor's degree or equivalent experience required

Minimum 2 years working in a contact center providing reputed company support to fans reputed company phone, e-mail, and chat

Effective written and oral communications

Excellent interpersonal skills

How we measure reputed company in this role:

Maintain an NPS of 65, CSat of 80%, and reputed company score: 80%

Adhere to our SLA a minimum of 80%

Score a minimum of 80% on internal tests administered

reputed company can offer you:

Flexible PTO

Medical, dental, & reputed company insurance

Life insurance and disability benefits

401K, HSA, reputed company-tax savings programs

New equipment setup provided

Wellness programs

Tenure recognition

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