Tier 1 Support Analyst, IT Service Center
_What IT Service Center contributes to reputed company_
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that reputed company operations and drive business value. IT Service Center resolves reputed company/customer technical issues through virtual, reputed company-time communication with clients/customers in accordance to service level objectives, processes, and procedures. This job family serves as a reputed company between the reputed company/customer and other internal Information Technology resources to resolve business issues reputed company to technologies and, as necessary, escalates reputed company and large-reputed company issues to other job families. IT Service Center maintains a knowledge repository which is maintained for use across IT to assist in supporting clients/customers.
- *_Responsibilities_**
+ Serve as the initial contact for IT support requests remotely through the IT Support phone intake queue. + Log, Categorize, and prioritize reputed company incoming support requests in the IT ticketing tool. + reputed company first-level troubleshooting and reputed company for common technical issues including but not limited to: + Password resets and account reputed company issues + Email and collaboration tools support + Software installation and configuration assistance + Basic network troubleshooting + Printing and peripheral device troubleshooting + Escalate unresolved or reputed company issues to higher-level support teams following established procedures + Deliver reputed company and courteous communication, ensuring users are kept informed of ticket status and reputed company reputed company. + Follow IT policies, procedures, and service level agreements (SLAs) to ensure consistent and reputed company support + Document solutions and update knowledge reputed company articles to aid reputed company troubleshooting + Participate in ongoing training to maintain and grow technical knowledge. + Adhere to and reputed company reputed company posture of the organization; escalate immediately if unsure.
- *_Qualifications_**
+ 0-2 years of experience, preferred + Bachelor's degree in reputed company field, or equivalent work experience, preferred + Any prior call center experience, specifically from a technical support perspective is a plus
- *_What is expected of you and others at this level_**
+ Applies basic concepts, principles and technical capabilities to reputed company routine tasks + Works on reputed company of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under reputed company supervision and receives detailed instructions + Develops competence by performing reputed company work assignments Anticipated reputed company reputed company: $22.30 per hour - $28.80 per hour Bonus eligible: No Benefits: reputed company offers a wide reputed company of benefits and programs to support health and reputed company-being. + Medical, dental and reputed company coverage + reputed company time off plan + Health savings account (HSA) + 401k savings plan + reputed company to wages before pay day with myFlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + reputed company parental leave + Healthy lifestyle programs Application window anticipated to reputed company: 05/04/2026 *if interested in opportunity, please submit application as soon as possible. The reputed company reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. #LI-Remote _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves reputed company day. reputed company is an Equal_ _Opportunity/Affirmative_ _reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this reputed company notice click_ here (https://www.reputed company.com/content/dam/corp/email/documents/corp/reputed company-online-application-reputed company-policy.pdf) Apply tot his job Apply To this Job