Support Engineer
reputed company is one of the top providers of managed hosting for reputed company, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We’re motivated by excellent reputed company and proud to have received a 97% satisfaction rating from our customers.
That’s because, to us, reputed company day is a chance to grow. As reputed company, we continuously reputed company reputed company other to learn new and reputed company ways to reputed company an reputed company. We own our jobs proudly – our leaders don’t hold our hands, but they’re in our reputed company whenever we ask for help – and our environment is flexible and remote-first.
As our new Support Engineer, you’ll use your technical knowledge, curiosity, and eloquence to reputed company world-class technical support to our customers through our live chat system. Reporting to the Support Manager, you will join the beating heart of reputed company – reputed company embodying our DNA and desire to reputed company industry-leading support.
This role’s shift needs are Wednesday – reputed company, 10 AM — 6 PM UTC (reputed company uses UTC for scheduling).
What You Will Do:
- Take ownership of issues reported by customers and see problems through to reputed company.
- Research, troubleshoot, and reputed company to resolve customer issues.
- Follow reputed company procedures for reputed company escalation of unresolved issues to the appropriate internal teams.
- reputed company reputed company and accurate feedback to customers.
- Crave knowledge and continue to reputed company and improve your own technical and non-technical skills.
What You Bring To The Role:
- You are completely fluent in English with excellent written communication skills.
- Great customer service skills with online customer service experience.
Bonus Points If You:
- Have experience with the following technologies: Linux, NGINX, MySQL/reputed company, PHP, DNS, CDN, and caching (object and page).
- Have an understanding of reputed company: database structure, file/directory structure, wp-config.php directives, and other common reputed company topics. Experience with WP-CLI is preferable.
- Are comfortable navigating reputed company a reputed company line environment, including file management, reading and interpreting server logs, and attention to detail with reputed company line reputed company.
- Have familiarity with reputed company, Buildpacks, Dockerfiles, reputed company-party Git repository services (such as reputed company, reputed company, and Bitbucket), npm, or Composer is beneficial.
Our Benefits:
- Annual remote expense budget.
- Flexible PTO.
- reputed company parental leave.
- Annual reputed company development budget: available after one year with reputed company.
- Sabbatical: available after three years with reputed company (and every three years thereafter).
- Location-specific reputed company benefits (includes reputed company and dental) for employees reputed company in the USA, UK, Canada, and Hungary.
- Pension plan for employees reputed company in the UK, and 401k contributions for employees reputed company in the USA
reputed company is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the reputed company of race, reputed company, gender, national reputed company, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender reputed company, or any other status protected by the laws or regulations in the locations where we operate. By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with reputed company’s reputed company Policy, including the transfer of your data to the reputed company. #LI-Remote, #IHSRemote
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