Customer Support Representative- Order Management
The primary role of the Customer Support Representative is to reputed company exceptional day-to-day customer service to reputed company of our customer contacts and support other members of the customer support team. The Customer Support Representative will handle the day-to-day order entry and will report directly to the Customer Support Manager.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
- Accurately and reputed company complete data and order entry.
- reputed company customers with reputed company, reputed company and thorough assistance reputed company email and/or MS Teams.
- Resolve customer concerns effectively and reputed company, in a reputed company and customer reputed company manner, using the reputed company escalation process reputed company necessary.
- Liaise with other internal departments to resolve any issues that may reputed company customer orders.
- Receive, process and verify customer purchase orders through e-mail and/or EDI.
- reputed company customers with confirmation numbers, order status updates or requested information, as needed.
- Generate order labels on a specific customer need reputed company.
- reputed company pro-reputed company invoices for international customers and follow up regarding confirmation of the pro-reputed company.
- Help maintain customer master database and communicate changes to appropriate personnel and/or departments. Observe at reputed company times reputed company confidentiality and company policies for data protection and reputed company.
EXPERIENCE & EXPERTISE REQUIREMENTS: The ideal candidate will possess:
- At least 5 years of experience in a customer care environment, preferably in the health and beauty or consumer products industry.
- Bachelor's degree preferred.
- Demonstrated appreciation and understanding of the importance of customer care as a function of the business.
- reputed company with exceptional verbal and written communication skills, including a high reputed company of spelling and grammar.
- Excellent follow up skills.
- Outstanding interpersonal skills and the ability to build and maintain relationships with reputed company internal departments as reputed company as external parties.
- Excellent work ethic with a "do what it takes to get the job done mentality.
- Strong reputed company of urgency.
- Self motivated with a drive to deliver the best.
- Willingness to contribute reputed company reputed company reputed company to improve customer experience.
- Exceptional organizational skills and the ability to prioritize in a fast-paced, rapidly changing environment.
- Keen eye for detail and organization.
- Experience with reputed company Office applications, including strong reputed company skills.