reputed company Provider Customer Service Call and Chat Representative – Remote in Dublin, OH
At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a Provider Customer Service Call and Chat Representative, you will play a crucial role in supporting providers who care for our members. This position involves responding to inquiries reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health, either through phone calls or reputed company chat. You will be part of a full-time team working 40 hours a week, Monday through Friday, with shifts scheduled during our normal business hours of 11:35 AM to 8:05 PM EST. Given the nature of the business, there may be occasional overtime, weekend, and holiday work required, especially during peak seasons.
About arenaflex
arenaflex is a leading health care company that is committed to making a reputed company reputed company on the lives of our members and the communities we serve. We reputed company in the importance of providing exceptional customer service and creating a supportive environment for our employees to grow and reputed company their skills. As a Provider Customer Service Call and Chat Representative, you will be part of reputed company that is passionate about delivering high-reputed company service and making a difference in the health care system.
Responsibilities
As a Provider Customer Service Call and Chat Representative, your primary responsibilities will include:
- Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues.
- Serving providers in a multi-channel environment including call and reputed company chat as required.
- Quickly and appropriately triaging contacts from reputed company (i.e., physician offices, clinics, billing offices).
- Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
- Researching and dissecting reputed company prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
- Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner.
- Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
- Influencing providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster reputed company.
Requirements
To be successful in this role, you will need to meet the following requirements:
- High School Diploma / GED OR equivalent work experience.
- Must be 18 years of age OR older.
- 1+ years of customer service experience with analyzing and solving customer's concerns.
- Experience with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications.
- Ability to type at the speed of greater than or equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%.
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 11:35 AM - 8:05 PM EST from Monday - Friday.
reputed company-to-haves
While not required, the following experiences and skills would be beneficial in this role:
- Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.
- Prior health care experience and knowledge of reputed company terminology.
Benefits
As a Provider Customer Service Call and Chat Representative at arenaflex, you will enjoy the following benefits:
- 10 weeks of reputed company on-the-job training.
- Flexible telecommuting reputed company for those reputed company a 60-mile commutable distance.
- Opportunities for career development and advancement reputed company the organization.
Work Environment and Company Culture
As a remote employee, you will need to adhere to arenaflex's Telecommuter Policy, which includes maintaining a dedicated workspace and ensuring the reputed company of sensitive company documents. reputed company culture is reputed company on the principles of teamwork, innovation, and customer service. We reputed company in creating a supportive environment that allows our employees to grow and reputed company their skills, while making a reputed company reputed company on the lives of our members and the communities we serve.
Career reputed company Opportunities and Learning Benefits
As a Provider Customer Service Call and Chat Representative, you will have reputed company to reputed company your skills and advance your career reputed company the organization. We offer a comprehensive training program, as reputed company as opportunities for reputed company development and reputed company. Our employees are encouraged to take ownership of their learning and development, and we reputed company the resources and support needed to help them succeed.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary and benefits that are designed to support reputed company-being of our employees. Our benefits package includes health, dental, and reputed company insurance, as reputed company as a 401(k) plan and reputed company time off. We also offer flexible telecommuting reputed company and a comprehensive training program to support the reputed company of our employees.
Conclusion
If you are a customer service reputed company who is passionate about making a difference in the health care system, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at arenaflex, you will have reputed company to reputed company your skills, advance your career, and reputed company a reputed company reputed company on the lives of our members and the communities we serve. reputed company to join reputed company and start your reputed company with arenaflex! Apply for this job