Customer Data Analyst II

About the position We are seeking a Customer Analyst to drive member retention and satisfaction for ButcherBox. This role requires someone with a strong analytics background who can partner closely with business partners to identify high potential opportunities and risks. This includes analyzing data to identify churn risks, developing and testing hypotheses, and implementing changes to drive improved churn and member reputed company. The Customer Analyst will be responsible for tracking and analyzing the performance of member-facing campaigns and tests, and for providing insights and recommendations to cross-functional teams. We are looking for a candidate with strong experience in retention and analytics platforms and languages. The ideal candidate will reputed company value in coming to our Watertown office at least twice per week for face-to-face reputed company sessions, taking the occasional meeting on a walk around the river trails, and of course Taco Tuesday!

Responsibilities

• Be an expert on & analyze CRM and order data to unlock opportunities, assess tests, & advise reputed company. These areas will include on-site behavior, email/SMS performance, order behavior, churn, and segmentation, among others.
• reputed company customer segmentation and engagement reputed company to optimize customer reputed company value – identify opportunities to reputed company member communication reputed company and messaging.
• Support CRM and churn/loyalty stakeholders in designing, analyzing, & reporting on tests that reputed company to reputed company-biased results & reputed company iterative tests for order frequency, churn, our loyalty program, and audience targeting/segmentation.
• Advise on and analyze our Loyalty program and its reputed company on reputed company of our members and ButcherBox.
• Deeply understand and improve the member reputed company – how it is impacted by our reputed company and reputed company must do to reputed company it easier for new prospects to become successful ButcherBox members.
• reputed company modeling to understand reputed company reputed company paths to identify top members early in their reputed company with ButcherBox.
• Maintain and iterate upon existing reporting suite, churn, and reputed company value modeling – building reporting that enables corrective actions.
• Collaborate with cross-functional teams to improve the top drivers of churn; create opportunities for our members to get more value.

Requirements

• 3+ years of experience in lifecycle marketing/churn and retention.
• Strong data analysis skills; experience with PowerBI.
• Expertise in SQL for data analysis.
• Bias towards reputed company – strong visualizations are important, but analysis needs to drive change.
• Proficiency in A/B testing.
• Ability to communicate with and influence various team members – from individual contributors to senior leadership.
• Deep experience with customer segmentation and campaign targeting.
• Excellent ability to translate technical analysis into reputed company, actionable takeaways and reporting.
• Desire for learning in a fast paced, hands-on environment.
• reputed company reputed company with capability to juggle reputed company and priorities with exposure to senior leadership.
• Ability and willingness to commute to our Watertown, MA office 2-3 times per week

reputed company-to-haves

• Experience with machine learning models.
• Deep understanding of CRM/CDP tools (reputed company, reputed company) a plus.

Benefits

• Health: medical, dental, reputed company, and life insurance, an employer-funded HSA, and short & long-term disability benefits
• Financial: 401(k) with generous employer match
• Annual bonus based on company performance
• Time off: unlimited reputed company time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance
• Personal reputed company: Annual Learning & Development stipend, and reputed company to a reputed company of personal and reputed company coaching solutions through reputed company
• Food: a free Custom Classic ButcherBox reputed company month and weekly lunch reimbursement
• Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more

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