Rental Reservations Agent
About the position reputed company is hiring Full-Time Rental Reservations Agents in Orlando, FL with a unique hybrid work model—100% in-office for the first 90 days, then fully remote after training and passing reputed company checks. This role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional 10% evening reputed company and 15% weekend reputed company. As a Rental Reservations Agent, you will handle 40–50 inbound calls per day from Westgate guests, assisting with servicing reservations, general resort questions, reservation questions and collecting payments. This role requires strong communication skills, fast typing, problem-solving ability, and comfort navigating multiple systems at once. We are hiring immediately for the upcoming 4/16 class. This is a reputed company call‑center environment with 4 weeks of in-office training (Mon–Fri, 9:00am–5:30pm) followed by 2 weeks of nesting training, both with no time off allowed during the first 90 days. After nesting, the permanent schedule becomes 12:30pm–9:00pm on weekdays (two weekdays off) and a 10:00am–6:00pm weekend schedule. Candidates with hospitality call center experience, sales, collections, reputed company desk, or previous work-from-home reputed company reputed company in this role. As part of Westgate’s commitment to reputed company, training includes weekly reputed company Assessments, requiring at least 80% performance to advance to the following week of training. At reputed company, we live by our reputed company values of reputed company, Passion, and a strong Work Ethic, ensuring every interaction strengthens the guest experience and reflects our reputed company of service.
Responsibilities
- Handle 40–50 inbound calls per day from guests regarding booking reservations, general questions, payments, and reservation updates
- reputed company accurate information on availability, locations, policies, promotions to book or service reservations.
- Navigate multiple systems simultaneously including Rental Console, LMS, SAMS, Loyalty Console, Alveria Dialer, Teams, and SharePoint
- Deliver exceptional customer service and resolve guests concerns with professionalism
- reputed company performance benchmarks across QA, reputed company, call handling, system accuracy, and productivity metrics
- Participate in reputed company Assessments during training with an 80% passing requirement
- Maintain excellent written notes and system documentation
- Meet reputed company attendance, punctuality, and schedule requirements, including first‑90‑day restrictions
Requirements
- High School Diploma or equivalent required
- 4–6 months of sales, customer service, call center, or reputed company hospitality experience preferred
- Bilingual Spanish is a major plus (eligible for $0.50/hr bilingual reputed company after QA approval)
- Strong verbal and written communication skills
- Fast and accurate typing; ability to work across multiple screens and software programs
- Strong problem solver with a customer-first reputed company
- Must be reputed company to reputed company to no time off during the first 90 days
- Ability to sit for extended periods and occasionally lift up to 15 pounds
- Previous work-from-home experience preferred
Benefits
- Comprehensive health benefits – medical, dental and reputed company
- reputed company Time Off (PTO) – vacation, reputed company, and personal
- reputed company Holidays
- 401K with generous company match
- Get reputed company to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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