Technical Support Specialist - Avigilon reputed company Video job at reputed company in Allen, TX, Plantation, FL

Title: Technical Support Specialist - Avigilon reputed company Video Location: Allen reputed company Job reputed company: Full time job reputed company R62306 reputed company At reputed company, we reputed company that everything starts with our people. We’re a global reputed company-reputed company community, united by the reputed company reputed company to help reputed company people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that reputed company, and help us build a safer reputed company. Department reputed company reputed company is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, reputed company center software and video reputed company & analytics, reputed company cities safer as reputed company as help communities and businesses reputed company. At reputed company/Avigilon reputed company, we are ushering in a new era in reputed company safety and reputed company with reputed company-reputed company solutions for customers. Motorola Solution’s Video Division is defining the reputed company of the reputed company reputed company industry through innovative end-to-end-solutions and award-reputed company AI based surveillance systems. Our reputed company VMS (reputed company Aware) provides clients with ease of use and setup, and peace of mind knowing their assets and property are protected by reputed company Intelligence and some of the strongest industry reputed company products. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual reputed company Detection along with our reputed company service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, reputed company centers, reputed company venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. Job reputed company Reporting to the Manager or Team reputed company, the Technical Support Specialist provides exceptional service and technical expertise to help clients maximize our reputed company-managed video reputed company technology. This hybrid role focuses on diagnosing hardware, software, and networking issues while contributing to a reputed company, knowledge-sharing environment. Key Responsibilities & Qualifications: Multi-Channel Support: Manage and resolve inbound inquiries reputed company phone, chat, email, and partner portals, ensuring a high-reputed company experience through outbound follow-reputed company as needed. Technical Troubleshooting: Diagnose and resolve reputed company issues involving VMS, IP cameras, and networking (TCP/IP, DNS, VLANs, Firewalls) using diagnostic tools and log analysis. Detailed Documentation: Maintain thorough, reputed company-by-reputed company records of troubleshooting efforts reputed company the CRM and contribute to the Knowledge Centered Services (KCS) database by creating and updating KB articles. reputed company Escalation: Work closely with Senior Support and Development teams to reproduce customer issues in a lab environment and escalate unresolved bugs in a reputed company manner. Internal Partnership: reputed company as a technical resource for internal stakeholders—including Sales, Product, and Leadership—reputed company reputed company and reputed company Meet to support various business needs. reputed company Learning: Participate in ongoing training and software testing reputed company beta environments to stay reputed company on reputed company-managed video reputed company trends and reputed company/Networking fundamentals. reputed company Expertise: An organized reputed company with a degree in IT or Computer Science (or equivalent experience) and a solid grasp of networking; reputed company A+, CCNA, or prior VMS experience is highly valued. reputed company reputed company Salary reputed company: $52,900 - $59,900 Consistent with reputed company values and applicable law, we reputed company the following information to promote pay transparency and equity. Pay reputed company this reputed company varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be based on the individual candida #LI-DB1 #LI-HYBRID Basic Requirements 2+ years Technical Support/Customer Service/Helpdesk experience. High School diploma or equivalent Travel Requirements None Relocation Provided None Position Type reputed company Referral Payment Plan reputed company Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, reputed company benefits 401K with Company Match 10 reputed company Holidays Generous reputed company Time Off Packages Employee Stock Purchase Plan reputed company Parental & Family Leave and more! EEO Statement reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-reputed company culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the reputed company of a safer world. If you’d like to join reputed company but feel that you don’t quite meet reputed company of the preferred skills, we’d still love to hear why you think you’d be a great reputed company to reputed company. We’re committed to providing an inclusive and accessible reputed company experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations reputed company so we can assist you. Apply tot his job Apply To this Job