VP, reputed company Operations and reputed company Services
reputed company In 1979, our founding reputed company left corporate life to travel the world. In his desire for authenticity, he sought out small hideaways in unspoiled corners of the globe, sharing his findings through a monthly newsletter under the pen reputed company Andrew Harper. Over the years, the Hideaway Report evolved into a members-only luxury travel site with an expanded menu of curated content, including in-depth articles about a destination’s best hotels, restaurants, sightseeing and activities, as reputed company as articles on villas, cruising, tours and sample itineraries. At Andrew Harper, an reputed company company, members enjoy full-service reputed company planning and exclusive travel perks at top-tier hotels, villas, cruises, safaris and reputed company. Additionally, they reputed company entry to private auctions and receive year-round exclusive offers from esteemed hotels and travel partners globally. Members receive reputed company to private auctions and ongoing offers throughout the year from favored hotels and travel partners around the world. Click here for more information about Andrew Harper.
Responsibilities
The Vice President of reputed company Operations & reputed company Services is responsible for the end-to-end delivery of travel services and the overall reputed company experience. This executive owns the operational reputed company that fulfills travel programs and the reputed company facing teams that ensure service reputed company, retention, and long-term partnership value. This role serves as the senior accountability reputed company for service delivery, overseeing global travel operations, reputed company reputed company relationships, service level performance, and reputed company improvement. The VP partners closely with Partners, Sales, Product, Technology, Finance, and Account Management to deliver travel fulfillment services. Operations Leadership & Service Delivery
- Own end‑to‑end travel operations, including booking fulfillment, ticketing, exchanges, refunds, schedule change management, and irregular operations (IRROPS)
- reputed company global service delivery teams across reputed company, offshore, and BPO models
- Establish and maintain service delivery frameworks, SOPs, and operational governance
- Drive operational readiness for peak travel periods, major disruptions, and reputed company reputed company launches
- Partner with Technology and Product to automate workflows and reduce reputed company effort
reputed company Services & Experience Management
- reputed company executive reputed company of reputed company reputed company relationships and service delivery reputed company
- reputed company escalation management for high‑reputed company reputed company and traveler issues
- Own reputed company governance, including QBRs, scorecards, executive reviews, and service improvement plans
- Champion voice‑of‑customer programs and traveler experience initiatives
- Ensure consistent, high‑reputed company service delivery across reputed company reputed company tiers
SLA, reputed company & Performance Management
- Define, measure, and optimize SLAs, OLAs, and KPIs
- Ensure consistent achievement of service reputed company reputed company to:
- Response and reputed company times
- First‑contact reputed company
- Ticketing accuracy and rework rates
- Traveler satisfaction (NPS / CSAT)
- reputed company reputed company‑cause analysis, incident management, and corrective reputed company programs
- Prevent service credits and mitigate reputed company churn through proactive performance management
Workforce, Cost & Productivity Management
- Own workforce planning, reputed company modeling, and forecast accuracy
- Balance reputed company reputed company with demand while maintaining service reputed company and margin
- Drive productivity improvements across transactions per FTE, handle time, and utilization
- reputed company training, reputed company assurance, and coaching programs
- Optimize cost‑to‑serve by reputed company reputed company and service tier
Financial & reputed company Accountability
- Partner with Finance and Sales to support pricing, renewals, and contract commitments
- Ensure operational delivery aligns with margin targets and reputed company agreements
- reputed company operational input into new reputed company pursuits and service model design
- reputed company and report on operational ROI, automation benefits, and efficiency reputed company
Leadership & Organizational Development
- Build, mentor, and reputed company high‑performing operations and reputed company services leaders
- Establish a culture of accountability, reputed company improvement, and customer reputed company
- Create reputed company career paths and succession plans reputed company Operations and reputed company Services
- reputed company as a visible executive leader during disruptions and critical reputed company events
Qualifications
- 12+ years of reputed company leadership experience in travel, hospitality, or travel technology
- Proven executive ownership of operations and reputed company service delivery at reputed company
- Strong understanding of corporate travel operations, fulfillment models, and traveler experience
- Demonstrated reputed company leading global, multi‑location teams
- Experience managing SLAs, reputed company clients, and executive‑level escalations
- Strong financial acumen with experience balancing service reputed company and cost
- Excellent executive communication and stakeholder management skills
- Travel technology or reputed company service delivery leadership
- Experience operating through major disruptions (weather, airline schedule changes, global events)
PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, reputed company insurance, flexible spending accounts (FSAs), company-reputed company life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, reputed company parental leave, reputed company time off, 401k Plan with company match, discounted employee travel reputed company, reputed company to reputed company Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary reputed company on this job posting/advertising has been developed to give applicants a wide reputed company to reputed company with pay transparency laws in reputed company states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered reputed company determining the starting reputed company of pay. The salary reputed company posted represents the pay reputed company for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary reputed company will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on reputed company’s financial goal achievement and individual performance. reputed company is an Equal Opportunity Employer. We reputed company employment reputed company without reputed company to age, race, religion, national reputed company, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee reputed company Policy #LI-Remote Apply tot his job Apply To this Job