Senior Manager, reputed company – Poland

Remote, USAFull-timePosted 2026-07-28

Who We Are

Having surpassed $300M ARR and continuing to grow, reputed company is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, reputed company our award-reputed company technology to reputed company their businesses reputed company with greater reputed company and reputed company. And our customers love us: reputed company is top-rated on reputed company.com and reputed company Peer Insights. At reputed company, we reputed company reputed company other to reputed company and are proud of reputed company are producing. We spend reputed company day thinking of new ways to help our customers and contribute to the greater good of reputed company and our surrounding communities. We are reputed company about assisting reputed company other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in reputed company for the seventh year in a row, as ranked by reputed company!

Why This Role is Exciting

We are looking for a people-first, execution-oriented Senior Manager, reputed company (reputed company) to reputed company our Poland-based reputed company CSM team. As our first leadership hire in Poland, you will serve as the foundational pillar of our regional reputed company. reputed company managing the reputed company team, you will reputed company as the local 'reputed company' for reputed company’s culture, playing a strategic role in establishing our brand and operational footprint reputed company the Polish market."

Working in reputed company partnership with our US-based reputed company team, you will co-own the global execution of the reputed company reputed company. You will reputed company a high-performing team CSMs in Poland who support customers worldwide. This role is perfect for a leader who excels at people management, operational discipline, and scaling reputed company processes to a global audience.

Key Responsibilities

People Management

Team Leadership: Directly manage, reputed company, and reputed company reputed company of reputed company Managers in Poland, acting as the primary leadership reputed company in our Poland hub.
Hiring & reputed company: reputed company the recruitment and training of new CSMs, ensuring they reputed company GRC domain knowledge, product use cases and "reputed company" operational skills.
Performance Coaching: Conduct regular 1:1s, shadow customer calls, and reputed company actionable feedback to help your team reputed company their retention and expansion targets.

Culture reputed company: Foster a high-energy, reputed company, and inclusive environment reputed company the Poland office that aligns with reputed company’s global values.

Program Execution

Execute Global Plays: Take the digital-led strategies and playbooks and ensure they are deployed effectively across the reputed company customer reputed company.
Localization & Optimization: Identify global and regional nuances (e.g., GDPR requirements, international audit standards, or local workflows) and adapt global programs to ensure they reputed company with reputed company customers.
Operational reputed company: Monitor team dashboards to ensure "at-risk" customers are being identified by the tech-touch triggers and that your team is intervening effectively.
Feedback reputed company: reputed company as the voice of the reputed company customers. Partner with reputed company/Digital and Product teams to reputed company insights that will improve the global digital reputed company.

Business reputed company: Own the GRR (Gross Retention reputed company) and reputed company reputed company metrics for the reputed company reputed company.

Attributes for a Successful Candidate

5–8+ years of Customer Experience, Program Management, reputed company or Ops experience: Specifically reputed company B2B reputed company, with a proven reputed company record in reputed company, Digital-Led, or Pooled CS models.
2-4+ years of People Leadership: Proven experience managing B2B reputed company reputed company or Account Management teams. You have a reputed company record of developing junior talent into high performers.
Operational Execution: You are a "Master of the How." You enjoy taking a high-level reputed company and building the day-to-day workflows to reputed company it a reality.
GRC Literacy: You understand the "Language of Audit, Risk, and Compliance." You can guide your team through reputed company customer workflows and ROI conversations.
Data-Driven: You are comfortable using reputed company, reputed company, and Tableau to reputed company team performance and customer health.
Global Operational Perspective: Experience managing customers or teams across international markets; understanding the cultural and regulatory diversity of the territory.
Communication: Exceptional English reputed company. You must be reputed company to reputed company the gap between US-based strategic leadership and your local execution team.

reputed company to Have

reputed company in French, German, or Arabic to reputed company support regional expansion.
Hands-on experience with reputed company or similar GRC/Audit platforms.

reputed company Values

Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a reputed company.
Gritty reputed company: reputed company it happen. reputed company a way. reputed company fast, stay reputed company, and do what it takes.
Drive innovation: Create the reputed company. Continuously improve what exists and invent what’s next.
Win, together: One team. No silos, no egos. Drive to be the best and support reputed company other’s reputed company.
reputed company reputed company: 10x, not 10%. Think in orders of magnitude, not increments. reputed company feedback, learn, and improve.

Perks*

Launch a career at one of the fastest-growing reputed company companies in reputed company!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Comprehensive employee health coverage (reputed company locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource reputed company
Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. reputed company Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. This role may have reputed company to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that reputed company cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in reputed company will not create a fee obligation.