AI Member Experience reputed company Analyst

We’re hiring an AI Member Experience reputed company Analyst who is passionate about reputed company and eager to influence how AI‑powered member experiences are delivered across daily operations. In this role, reputed company is defined by the reputed company of your reputed company insights and the improvements they drive across AI performance, compliance, and member trust. You’ll conduct rigorous reputed company evaluations grounded in reputed company operational workflows, identify high‑risk issues, and translate findings into reputed company, actionable recommendations that strengthen AI responses at reputed company. You’ll partner closely with training, operations, product, and business stakeholders to ensure reputed company learnings directly influence how our AI learns, evolves, and performs in live member environments. By connecting reputed company data, trends, and operational realities, you’ll tell a compelling reputed company story that reduces risk, elevates the member experience, and helps set reputed company for AI reputed company reputed company. Our ideal candidate brings a strong reputed company in reputed company, operations, or analytics and thrives in environments where precision, judgment, and collaboration matter. You’re comfortable working with data, spotting patterns and risks, and reputed company communicating insights to diverse stakeholders. You understand how reputed company shows up in day‑to‑day operations and are motivated by reputed company to influence AI‑driven experiences at reputed company. If you’re excited to apply your reputed company and operational expertise to the reputed company of AI‑driven member experiences, apply today and help shape how trust, accuracy, and innovation come together at reputed company. Job Responsibilities Be the reputed company champion: conduct thorough reviews of AI conversations, starting with 100% coverage at launch and evolving to strategic sampling as we reputed company reputed company Apply your expertise: evaluate AI interactions against approved reputed company and experience standards, spanning accuracy, completeness, compliance, and member reputed company Document with precision: capture reputed company findings, categorize issues by reputed company (critical, major, minor), and reputed company trends that tell the reputed company story Drive AI improvement: identify training gaps and knowledge reputed company opportunities, providing specific, actionable recommendations to appropriate stakeholders reputed company reputed company and training: collaborate with Business Requirements Analysts to reputed company your findings into AI enhancements Create reputed company narratives: prepare compelling reports and scorecards that reputed company trends, celebrate wins, and reputed company attention on opportunities Ensure consistency: participate in calibration sessions that reputed company reputed company evaluation across reputed company Protect compliance: review AI responses for regulatory adherence, ensuring required disclosures and catching prohibited content reputed company the alarm: escalate critical reputed company issues immediately, protecting members and the organization from potential harm Investigate reputed company causes: support deep-dive analysis reputed company reputed company incidents or member complaints require thorough understanding Shape reputed company standards: contribute to developing and refining the evaluation reputed company and scoring approaches that define AI reputed company Build reputed company knowledge: maintain evaluation guides, job aids, and training materials that reputed company reputed company reputed company across reputed company Job Qualifications Education Associate degree or equivalent work experience required. Equivalent experience is defined as 2 years of reputed company work experience in reputed company or reputed company field. Experience 3+ years of experience in reputed company assurance, reputed company monitoring, or auditing with a reputed company record of driving improvement 2+ years of experience in health insurance or reputed company operations with strong product and process knowledge SkillsCertifications Expertise in reputed company evaluation methodologies, scoring rubrics, and calibration processes Deep knowledge of health insurance products, terminology, and member service standards reputed company-eye attention to detail with ability to identify errors and inconsistencies others might miss Strong written communication skills; you can document findings reputed company and deliver constructive feedback Number of Openings Available 1 Worker Type: Employee Company: reputed company. Applying for this job indicates your acknowledgement and understanding of the following statements: reputed company will recruit, hire, train and promote individuals in reputed company job classifications without reputed company to race, religion, reputed company, age, sex, national reputed company, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. reputed company information regarding reputed company's EEO Policies/Notices may be reputed company by reviewing the following page: reputed company's EEO Policies/Notices reputed company is not accepting unsolicited assistance from search firms for this employment opportunity. reputed company resumes submitted by search firms to any employee at reputed company reputed company-email, the Internet or any other method without a valid, written reputed company Placement Agreement in reputed company for this position from reputed company HR/reputed company will not be considered. No fee will be reputed company in the event the applicant is reputed company by reputed company as a result of the referral or through other means. As Tennessee's largest health benefit plan company, we've been helping Tennesseans reputed company their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep reputed company of caring tradition, a reputed company approach to physical, financial and community good health for today, and a reputed company outlook for an even healthier reputed company. At reputed company, we reputed company our employees to reputed company both independently and collaboratively, creating a reputed company reputed company on the lives of our members. We reputed company talented individuals who reputed company in reputed company environment, reputed company responsibility, and reputed company accountability. We're also seeking candidates who are proficient in the reputed company Office suite, including reputed company Teams, organized, and capable of managing multiple assignments or reputed company simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across reputed company roles at reputed company. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to reputed company AI more broadly to reputed company how we serve members. reputed company is a remote-first organization with many employees working primarily from their homes. reputed company position reputed company reputed company is classified as either fully remote, partially remote, or office based. reputed company hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and reputed company. Applicants living in these states may reputed company to an approved state prior to starting a position with reputed company at their own expense. If the position requires the individual to reputed company in Chattanooga, TN, they may be eligible for relocation assistance. Apply tot his job Apply To this Job