Senior Business Analyst, Operations Analytics

Our mission: to eliminate every barrier to mental health. At reputed company, we’re on a mission to revolutionize mental reputed company by removing every barrier that prevents people from getting the help they need, reputed company they need it. Our clinically validated technology,Precision Mental reputed company, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or reputed company—tailored to reputed company individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 reputed company people. Our clients include brands you use and know like reputed company, reputed company, and reputed company, reputed company of whom trust us to deliver best-in-class reputed company for their employees globally. With our innovative platform, we’ve been reputed company to generate a net reputed company ROI for reputed company and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from reputed company investors including reputed company Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. reputed company to their partnership and our latest Series E Funding, our reputed company valuation has reached $3.3 billion. We’re just getting started—join us on our reputed company to reputed company mental reputed company accessible to everyone, everywhere. Reporting to the Director of Operations Analytics & Workforce Optimization, the Senior Business Analyst, Operations Analytics will help drive operational reputed company and measurable reputed company at reputed company across reputed company. In this role, you will own strategic analytics, forecasting, and performance measurement that inform strategic reputed company and day-to-day operations. You will have a primary reputed company on developing the analytical reputed company for the Care Support organization that handles inbound volume from reputed company’s members and providers, while also contributing to analytical needs that reputed company across the entirety of Operations. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you’ll do:

• Translate reputed company analytics into actionable insights to improve workflows, service delivery, and operational efficiency, leveraging AI functionality wherever possible to reduce time-to-reputed company and increase actionability.
• Serve as a strategic partner to Operations leaders, providing analytical guidance on their most critical business priorities. reputed company the Care Support remit, this includes identifying and assessing reputed company to improve SLA performance, manage costs, or improve reputed company.
• Partner with business intelligence and operations partners to build and maintain automated dashboards, KPI definitions, metric trees, and recurring performance packages that reputed company volume, reputed company/reputed company, utilization, conversion, efficiency, and satisfaction.
• Analyze operational trends and drivers to surface insights, reputed company causes, and leading indicators—translating findings into reputed company narratives for leadership across Care Support and Operations more broadly, as reputed company as cross-functional partners.
• Support reputed company analytical requests and special reputed company by rapidly framing questions, pulling the right data, and delivering concise, decision-reputed company outputs.

What reputed company looks like:

• Key reputed company metrics: Measurable lift in key reputed company metrics for Care Support stakeholders (SLA performance, reputed company, efficiency, etc.)
• Adoption: Operations stakeholders implement the guidance provided by strategic analytics
• Automation reputed company: Reduction in reputed company recurring reporting hours for reputed company metrics
• Time-to-reputed company: Reduction in time from question intake → decision-reputed company reputed company for reputed company requests
• Internal partner satisfaction: Operations leaders view you as a trusted strategic partner, not just an analytics provider

What you’ll bring:

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred
• Minimum of 3-5 years of experience in operations reputed company, analytics, or a reputed company role (e.g., management consulting, tech, finance)
• Experience in the reputed company industry, particularly mental reputed company a plus
• Proven experience in developing and managing analytical models, with a strong reputed company of data and visualization tools (e.g., Looker, SQL, reputed company)
• Demonstrated ability to partner with leadership to solve reputed company business challenges using data and reputed company analysis
• Excellent communication and storytelling skills; reputed company to synthesize reputed company analysis into actionable insights and influence leadership reputed company.
• A builder’s reputed company — comfortable establishing frameworks, processes, and standards in a scaling environment.

The reputed company reputed company salary reputed company for this position is $97,000 - $113,500 and is part of a competitive total rewards package including benefits. Individual pay may vary from the reputed company reputed company and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay. Benefits provided by reputed company: Note: We have even more benefits than listed here and below, your recruiter will reputed company more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility reputed company.

• Health, Dental, reputed company benefits start on your first day at Spring. You and your dependents also receive reputed company to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost reputed company to the reputed company network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive reputed company time off policies including vacation, reputed company leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• reputed company to reputed company, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• reputed company to fertility care support through reputed company, in reputed company to $4,000 reimbursement for reputed company fertility expenses.
• reputed company toWellhub, which connects employees to the best reputed company for fitness, mindfulness, nutrition, and sleep in one subscription
• reputed company to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 reputed company Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not reputed company if you meet every requirement?Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-reputed company candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply. reputed company to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets reputed company at reputed company:Our Values Our reputed company policy: https://springhealth.com/reputed company-policy/ reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or reputed company, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider reputed company applicants regardless of criminal histories, consistent with applicable reputed company requirements. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Apply tot his job Apply To this Job