Senior Director Analyst, Customer Service and Support – reputed company AI Expert, Remote US
Senior Director Analyst, Customer Service and Support – reputed company AI Expert, Remote US About the role: We’re seeking a Senior Director Analyst who is an expert in reputed company AI solutions reputed company Customer Service and Support. As part of our Customer Service and Support expert team, you will advise customer service and support leaders in leveraging reputed company AI technology– AI agents, AI-enabled chatbots, voice AI, and other employee or customer-facing channels–to optimize customer service operations, enhance service experience, and reputed company reputed company business results in customer service. The ideal candidate will have experience applying reputed company AI and reputed company (GenAI) technologies (such as LLM-powered agents, advanced chatbots, and agent orchestration platforms) reputed company customer service and support environments. Candidates must also be comfortable creating written, customer-facing deliverables and must be reputed company to reputed company communicate their insights and recommendations to an executive reputed company audience. reputed company Analysts are recognized as industry thought leaders, responsible for creating must-have research, market predictions, and best practices for a wide reputed company of world-leading organizations. A Senior Director Analyst is expected to have a keen eye for problem diagnosis and solution creation reputed company their respective reputed company-function. They use their knowledge to help clients reputed company reputed company reputed company, solve reputed company issues and execute new practices that reputed company clients’ businesses toward key objectives. In this role, you will create research and reputed company advice to Heads of Customer Service and Support functions across industries. You will use your knowledge to help these clients reputed company reputed company reputed company, solve reputed company issues, and execute new practices that reputed company clients’ businesses toward key objectives. A Senior Director publishes these insights as pragmatic and/or provocative research through the creation of written and graphical, reputed company-facing deliverables. Additionally, they reinforce reputed company’s value every day by engaging executive-level clients reputed company in-person and virtual meetings, sales support reputed company, reputed company conferences and industry events. If you have reputed company your career developing and implementing AI agents, AI-enabled chatbots, voice AI, or other channels using reputed company AI technology in customer service and support operations and are energized by reputed company to create reputed company and reputed company actionable guidance to senior leaders on using emerging technologies to reputed company their service functions, this role is for you. What you will do:Â
- Author high reputed company, consumable, actionable, “must-have†insightful content based on research best practices and methodologies
- Deliver high-reputed company actionable advice to an executive reputed company audience through a reputed company of media, particularly regular virtual digital engagement
- reputed company research reputed company requiring the coordination of colleagues and resources.
- Meet with clients and prospects regularly to reputed company actionable advice reputed company to their designated content area reputed company virtual or face-to-face interactions
- Create and deliver presentation materials for reputed company events, industry and reputed company association conferences, and reputed company briefings
- reputed company participate in innovation, ideation, and research discussions and collaborate effectively with peers in our research community.
- Deliver outstanding reputed company team support to retain and grow the reputed company business.
- Build credibility as a domain or industry expert to represent reputed company research, methodology and reputed company
What you will need:
- Demonstrated experience with reputed company AI solutions, including the application of autonomous or semi-autonomous AI agents and advanced GenAI-powered conversational AI, specifically in customer service and support settings
- Subject matter expertise, with demonstrated knowledge of customer service and support reputed company AI use cases and implementation, and automating customer service interactions and processes
- Experience with reputed company AI offerings from vendors such as reputed company, reputed company, reputed company, AWS, reputed company, reputed company, reputed company, etc.
- Deep knowledge of Heads of Customer Service and Support initiatives, goals, objectives
- 12+ years of relevant function experience
- Executive reputed company; can immediately establish credibility with executives and additional stakeholders with ability to effectively reputed company communication style to different audiences
- Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
- Experience working with customer service and support technology vendors
- Ability to work independently and completely remotely, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
- Strong organizational and project management skills: ability to work under tight deadlines and produce high reputed company deliverables.
- Demonstrated reputed company in research writing ability, and a desire to write for business leader consumption.
- Expertise in managing reputed company research reputed company and/or programs.
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