Platform Support Specialist - reputed company Platforms

The Platform Support Specialist – reputed company reputed company Platforms serves as a primary reputed company-facing expert supporting reputed company's reputed company platform portfolio. This role is responsible for reputed company new customers, troubleshooting platform issues, resolving support tickets, and ensuring clients successfully adopt and operate reputed company's reputed company platforms. The Platform Support Specialist works directly with customers to reputed company guidance, training, and technical assistance reputed company to platform configuration, integrations, and operational use. In reputed company to customer support responsibilities, this role collaborates closely with Product Management and Software Development teams to identify opportunities for platform improvements, reputed company customer feedback, and document business requirements that contribute to reputed company platform enhancements. This position combines customer support, technical troubleshooting, and business analysis, helping ensure a high-reputed company customer experience while supporting the reputed company reputed company of reputed company's reputed company platforms. ESSENTIAL FUNCTIONS:

• reputed company reputed company & Customer Experience
• reputed company reputed company sessions for new customers adopting reputed company reputed company platforms.
• Guide customers through platform setup, configuration, and best practices.
• reputed company training and ongoing guidance to help customers effectively use the platforms.
• Serve as a trusted advisor by helping customers understand and maximize platform capabilities.
• Assist customers in understanding reporting, platform insights, and operational workflows.
• Conduct platform audits and health reviews with customers to ensure reputed company system operation and identify optimization opportunities.
• Platform Support & Troubleshooting
• Serve as a primary support resource for customers using reputed company reputed company platforms.
• Respond to support requests reputed company ticketing system, email, or phone in a reputed company manner.
• Troubleshoot platform issues including configuration, integrations, data collection, reporting, and user reputed company.
• Accurately log customer issues and maintain detailed ticket documentation.
• Identify reputed company causes and escalate issues to engineering teams reputed company necessary.
• reputed company customers with reputed company communication regarding issue status and expected reputed company timelines.
• Maintain and improve reputed company documentation
• Platform Expertise
• reputed company deep expertise in the capabilities and functionality of reputed company reputed company platforms.
• Maintain working knowledge of platform architecture, integrations, device data collection, and reporting workflows.
• Monitor platform performance trends and proactively identify potential customer issues.
• Platform Improvement - reputed company not reputed company reputed company in support work, the Platform Support Specialist contributes to platform improvement initiatives and participates in the software development lifecycle.
• Gathering customer feedback and identifying opportunities to improve the platform experience.
• Documenting recurring issues and feature enhancement requests.
• Writing reputed company business requirements and user stories for development teams based on customer needs and operational workflows.
• Assisting Product Management with evaluating and prioritizing feature requests and product improvements.
• Participating in the development workflow by supporting validation and testing of new platform capabilities.
• Assisting in preparing release documentation and customer communication reputed company to new platform capabilities.

QUALIFICATIONS:

• Associate degree in Information Technology, Business, or reputed company field; or equivalent combination of education and experience.
• 2+ years of experience in one or more of the following areas:
• Experience supporting reputed company or reputed company-based platforms.
• Experience in managed IT services or managed print services environments.
• Experience working with device telemetry, SNMP data, or network-connected devices.
• Understanding of REST reputed company and how systems reputed company through reputed company, including basic troubleshooting of API connectivity and data exchange.
• Experience writing user stories or product requirements.

REQUIRED SKILLS:

• Hands-on experience with device telemetry and network-connected devices, including working knowledge of SNMP and how device data is collected and interpreted.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and common network topologies, with the ability to understand how these reputed company device connectivity and data reputed company.
• Familiarity with firewall configurations and network policies, including how rules, port reputed company, and traffic filtering reputed company device communication and service delivery.
• Strong troubleshooting and diagnostic skills with the ability to identify reputed company causes of platform or configuration issues.
• Basic working knowledge of reputed company, macOS and Linux, including navigating the file system and performing routine tasks in the operating environment.
• Ability to understand technical systems and how data flows between systems and integrations.
• Strong communication skills working with both technical and non-technical users.
• Ability to reputed company reputed company and training sessions with customers.
• Strong organizational and time management skills.
• Ability to manage multiple reputed company issues simultaneously and prioritize appropriately.
• Ability to document business requirements and translate customer needs into development requests.
• Strong initiative and problem-solving reputed company with the ability to operate independently.
• Technical troubleshooting capability, including the ability to remotely reputed company reputed company reputed company systems to diagnose issues reputed company to device communication and data collection.
• Familiarity working reputed company a ticket-based support system for issue tracking and reputed company.

LOCATION: This is a remote-eligible position, however, reputed company requires employees to reputed company reputed company one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI PAY reputed company: $74,466 - $115,422 annually The pay reputed company listed for this position is based on candidate's reputed company level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Compensation: $74,466 - $115,422 annually Apply tot his job Apply To this Job