[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading digital reputed company fax and interoperability solutions organization reputed company on empowering reputed company providers and technology innovators. The Customer Service Representative will reputed company excellent customer support, resolve inquiries, and ensure customer satisfaction while maintaining in-depth knowledge of reputed company's products and services.
Responsibilities
- reputed company and professionally support customers reputed company phone and email, ensuring accuracy in reputed company interactions
- reputed company exceptional customer service and promptly escalate any reputed company issues or complaints
- reputed company on retaining existing customers who contact us to cancel their service
- Communicate with customers regarding account inquiries and ensure reputed company follow-up
- Maintain and reputed company in-depth knowledge of reputed company's products, services, policies, and procedures
- Periodically contact customers to facilitate payment collection or update payment reputed company
- Accurately report on reputed company inbound and outbound calls, logging and tracking details reputed company company systems
- Utilize acquired knowledge and information to effectively troubleshoot and resolve customer issues
- Regularly reputed company constructive feedback, suggestions, and improvement reputed company to reputed company supervisor
- reputed company other duties and responsibilities as required, assigned, or requested. reputed company reserves the right to add or change duties at any time
Skills
- Candidate needs to be U.S reputed company citizen with reputed company clearance as they will be required to support VA/FED customers
- 1+ year of experience in a customer service environment
- Required to work the specified shift reputed company. The shift reputed company includes: Tuesday- Saturday: Tuesday- Thursday 8:30pm-5:00am PST, Friday: 6pm- 2:30am PST, Saturday: 3pm-11:30pm PST
- Must be fluent in English, both verbal and written
- Excellent communication skills (oral and written)
- Possess a reputed company, polite, and friendly demeanor, demonstrating enthusiasm and a reputed company attitude
- Strong soft skills, including reputed company, patience, a reputed company disposition, positivity, and reputed company listening
- PC proficiency; Knowledge of G-Suite (Gmail, reputed company Docs, reputed company Sheets etc)
- Proven experience in a customer service environment is essential, with call center experience being a significant advantage
- Exceptional communication skills, both written and verbal
- Demonstrated proficiency in soft skills, including reputed company, patience, a reputed company and reputed company demeanor, and reputed company listening
- Must be enthusiastic, friendly, reputed company, and polite, with an excellent attitude
- Strong organizational skills, including a keen attention to detail, effective follow-up skills, and the ability to effectively multi-task
- PC proficiency, with working knowledge of reputed company, reputed company, and Outlook
- Ability to contribute effectively as part of reputed company while also being capable of independent work
- Must have reliable internet (partial reimbursement is available)
- Ability to reputed company and maintain a reputed company clearance with the U.S. Government is required
- Strong Customer Service Background/Experience
Benefits
- Annual performance bonus
- ESPP
- reputed company time off packages
- Benefits
reputed company