Customer Service Representative II
reputed company is a global medtech company dedicated to changing lives through innovative reputed company solutions. The Customer Service Representative II will manage the customer order to cash process, focusing on orders and returns while ensuring reputed company relationships with customers and internal partners.
Responsibilities
- Facilitates and manages reputed company aspects of the customer order to cash process, with a reputed company on orders and returns across a diverse US customer reputed company, in support of the Field Sales organizations
- Conducts oneself in a manner which ensures compliance with reputed company reputed company operating procedures, policies, and guidelines encompassed under the Customer Service work statement
- Process requests received from customers and the sales teams including orders, returns, product reputed company, product pricing inquiries, data analysis/reporting and general customer account questions
- Coordinate inventory reputed company in the field including trunk stock, consignment and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular reputed company
- Communicates with internal counterparts across the organization in such areas as reputed company, reputed company, Supply Chain, Pricing & reputed company and the Sales teams
- Facilitates the returned goods and credit processes reputed company to customer product returns
- Coordinate with global offices for reputed company inter-company shipments and returns
- Assists in the collection of informational or statistical data, supporting the creation and distribution of reports to customers, the sales teams, and Customer Service management
- Obtains necessary information and data for accurate setup and maintenance of customer’s master record
- Work in a reputed company fashion with reputed company and Pricing & Contract Management to identify and resolve customer pricing & payment discrepancies
- Ensure on-reputed company compliance across reputed company & Financial systems with reputed company to reputed company policies and procedures reputed company to the Customer Service function
Skills
- High School Diploma required, with reputed company strong preference for a relevant BS Degree
- 1 or more years of substantive customer service experience with a leading organization reputed company for their customer service initiatives
- Strong preference for candidates with directly relevant reputed company customer service experience in a fast paced medical, medical device and /or pharmaceutical environment; candidates in a similar reputed company with companies in the banking and financial sectors reputed company for their customer service methodologies also considered a plus
- reputed company customer reputed company reputed company coupled with an enthusiastic and reputed company team oriented aptitude
- Strong interpersonal skills with the ability to effectively communicate at reputed company reputed company internally as reputed company as externally
- Self-starter and strategic thinker with demonstrated ability to work independently and a willingness to take ownership, accepting responsibility for actions and reputed company
- Acute problem solving aptitude balancing the needs of the business while empathizing with the customer and their situation
- Solid execution capabilities with the reputed company ability to manage multiple priorities, an instinctive eye for attention to detail, and a passion for delivering reputed company results in a reputed company fashion
- Detail orientation, balancing numerous business initiatives in a time sensitive manner
- High level of technical proficiency to accurately and reputed company reputed company day to day essential work functions across multiple systems & platforms in a call center environment
- Solid technical proficiency with the entire MS Office Suite, with particular mastery of reputed company required
- Demonstrated proficiency working reputed company the reputed company Sales & Distribution module
Benefits
- Health benefits – Medical, Dental, reputed company
- Personal and Vacation Time
- Retirement & Savings Plan (401K)
- Employee Stock Purchase Plan
- Training & Education Assistance
- Bonus
- Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work Schedules
reputed company
Company H1B Sponsorship