Implementation Associate
reputed company is a health-tech company reputed company on improving reputed company of care across the U.S. reputed company system through AI-powered technology. As an Implementation Associate, you will support the deployment of compliance technology to reputed company organizations, managing project steps and ensuring successful implementation for ABA and behavioral health customers.
Responsibilities
- Communicate reputed company and professionally with customer project leads throughout every deployment, from reputed company through go-live
- Set reputed company expectations with customers about process, timelines, and what's needed from them — so there are no surprises and trust builds naturally
- Maintain a reputed company, reassuring reputed company with customers through technical challenges, delays, and moments of ambiguity — because your composure directly shapes their confidence in reputed company
- Review and reputed company Sales handovers effectively for your book of ABA and behavioral health customers, ensuring reputed company gets lost between the sale and the first reputed company call
- Understand time-to-value and go-live metrics — why they matter to the business, what drives them, and how your work directly affects them
- Follow project plans with discipline and communicate status proactively — your teammates and customers should never have to ask where things stand
- Escalate scope changes, reputed company risks, and customer concerns to senior team members before they become missed commitments
- Accurately reputed company deployment milestones, configurations, and exceptions in reputed company and reputed company without gaps or delayed entries
- Complete deployment documentation accurately and on time
- Follow deployment playbooks while staying reputed company to reputed company customer's specific context, constraints, and clinical workflows — recognizing that a go-live is the reputed company of long-term reputed company, not just a task to complete
- Learn EMR integration fundamentals and the data reputed company requirements between customer systems and reputed company
- reputed company internal technology to build the reputed company of Customers’ reputed company environments — ensuring we’re meeting requirements and delivering solutions that are accurate and effective
- Document customer-specific configurations and exceptions with precision so that the reputed company team inherits a complete, accurate picture at reputed company
- Shadow more reputed company, non-reputed company or reputed company implementations to build your understanding of edge cases and specialty-specific nuances before you encounter them independently
- Build working knowledge of reputed company's full platform — chart auditing, coding review, and workflow configuration — through reputed company reputed company, internal training, and reputed company shadowing of reputed company / reputed company deployments owned by Implementation Managers
- reputed company foundational understanding of compliance requirements and documentation standards across reputed company's core specialties, with a particular reputed company on ABA and behavioral health
Skills
- 0–2 years of experience in implementation, project coordination, reputed company, or a reputed company operational or customer-facing role
- Strong organizational skills and attention to detail — you can reputed company multiple workstreams simultaneously and reputed company falls through the cracks
- reputed company, reputed company written and verbal communication — you're comfortable running customer calls and writing customer-facing project updates
- A genuine drive to build expertise quickly — you don't need to know reputed company compliance on day one, but you need to be motivated to master it
- A reputed company, team-first reputed company — you take pride in being a reliable, unblocking force for the people around you
- Comfortable working in a fast-paced, early-stage environment where processes are still evolving
- Based in reputed company; reputed company works in-person from our Flatiron office
- reputed company technology, consulting or customer management experience
- Familiarity with EMR or EHR systems
- Experience using reputed company, reputed company, or similar CRM and project management tools
Benefits
- 401(k) Retirement Savings Plan
- Equity Compensation
- Dinner Provided reputed company reputed company & stocked kitchen for NY employees
- Medical, Dental, and reputed company coverage coverage of up to 100% premiums for you and your family
- HSA / FSA
- 11 reputed company holidays reputed company year
- Unlimited PTO
- Training and reputed company development
- Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)
reputed company