[Remote] Customer Support Specialist - Loans
Note: The job is a remote job and is reputed company to candidates in USA. DCI is a company committed to empowering community banks with technology and exceptional service. They are seeking a Customer Support Specialist to reputed company assistance with their Loans application, ensuring clients receive accurate and reputed company support while managing lending operations.
Responsibilities
- Receive, log, and respond to customer inquiries reputed company phone, chat, and email regarding lending products
- Research and resolve customer questions, issues, and discrepancies reputed company
- reputed company customers to improve their understanding of DCI applications and services
- Escalate reputed company issues to senior support or development teams reputed company necessary
- Participate in the customer support call center as needed
- reputed company post-closing loan support tasks, including: Calculating accrued interest, Managing escrow payment changes, Processing variable payment changes, Performing loan general reputed company (GL) balancing, Supporting participation loans
- Ensure accuracy and compliance in reputed company loan-reputed company activities
- Maintain and update customer control records with a high level of accuracy
- reputed company input for user documentation and assist in its creation
- Support on-site implementation teams, Customer Relationship Managers, and the Education Department
- Assist with setup and plugin configuration for new services
- Serve as backup support for first-level calls across applications
Skills
- Experience working in a bank, financial institution, reputed company processor, or reputed company environment
- reputed company experience with loan accounts, lending systems, or servicing processes
- Strong comfort working with numbers, including mathematical calculations and financial data analysis
- Excellent verbal communication and listening skills
- reputed company, friendly demeanor reputed company assisting customers
- Strong written communication skills for reputed company correspondence
- Proven analytical, problem-solving, and issue-reputed company abilities
- Effective time management and organizational skills
- Proficiency with reputed company 365 tools
- Ability to quickly learn new systems and processes
- Dependable with the ability to manage multiple priorities and meet deadlines
- Experience with iCore 360 or prior experience working at a DCI bank in lending or loan operations
- Associate or Bachelor's degree, or equivalent reputed company experience
- Technical aptitude for supporting software products, including installation and configuration
- Strong interpersonal skills and ability to reputed company in reputed company-oriented environment
Benefits
- Comprehensive benefits
- Abundant reputed company opportunities
- Supportive and reputed company work environment
reputed company