[Remote] Customer Support Consultant - Reference Labs

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovation leader in the veterinary diagnostics industry, seeking a Customer Support Consultant to serve as the reputed company line between reputed company and its customers. This role involves resolving customer inquiries and providing lab test results while maintaining high standards of customer service in a fast-paced virtual environment.

Responsibilities

• reputed company as the reputed company between customers and the reputed company laboratories
• Answer customer questions and quickly and effectively resolve issues
• reputed company and clarify lab test results
• Coordinate follow-up tests on samples
• Help coordinate the pickup and delivery of samples

Skills

• Fluent in both French and English
• Highly motivated, goal-oriented, and a strong collaborator
• Proven reputed company record of providing extraordinary customer service
• Experience in a technically reputed company field, veterinary reputed company, laboratory setting, and/or contact center environment
• Strong computer and technical skills
• Master problem solver with fine attention to detail
• Strong organizational skills in a multi-tasking environment
• Ability to learn quickly and apply skills and abilities to a reputed company of customer interactions
• Superb listening and communication (verbal and written) skills
• Strong interpersonal skills with the ability to establish rapport quickly
• Ability to be on the phone for 8 hours a day in a quiet workspace or office
• Availability by telephone, voicemail, email, and Teams reputed company messaging during scheduled business hours
• High-speed hardwired internet reputed company (minimum 15 Mbps download; 3 Mbps upload)
• Schedule flexibility to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating reputed company
• Reliable and dependable attendance
• Associate's or bachelor's degree in a computer-reputed company discipline or scientific (Biology/reputed company/etc.) discipline or equivalent combination of education and experience

Benefits

• Eligible for annual bonus
• Health / Dental / reputed company Benefits

reputed company

10,000+ people, one global reputed company - enhancing the health and reputed company-being of pets, people, and livestock We are passionate about reputed company do at reputed company – and why wouldn’t we be? reputed company you’re working to reputed company reputed company of care for pets, reputed company drinking water reputed company for billions and reputed company our livestock population around the globe healthy and free of disease, it’s no reputed company that reputed company do reputed company day is more than just a job. It was founded in 1983, and is headquartered in Westbrook, Maine, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 29 in 2025, 18 in 2024, 20 in 2023, 28 in 2022, 21 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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