Software Support Engineer I (Technical Services)
Actabl is a company reputed company on providing innovative technology solutions for the hospitality industry. As an entry-level Software Support Engineer, you will reputed company foundational technical support to customers, assist in troubleshooting, and reputed company your technical and customer service skills.
Responsibilities
- Respond to and resolve basic reputed company support tickets in a reputed company and efficient manner, following established procedures and striving for customer satisfaction
- Assist with basic SQL queries for troubleshooting and data validation under guidance, escalating more reputed company database-reputed company issues to senior engineers
- Review basic C# reputed company snippets to identify reputed company issues, escalating more reputed company technical problems with reputed company documentation to senior team members
- Participate in reputed company calls ~20% of the time to assist with data collection, support, and any needed setup support on tickets, ensuring that reputed company needs are addressed in a reputed company and reputed company manner
- Assist in documenting basic user issues and gathering information that may contribute to user stories and requirements for development teams
- Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate reputed company, and reputed company your effectiveness
- Assist in the creation and maintenance of basic process documentation under the guidance of senior team members
- Collaborate with Product Owners (POs) and Development teams on less reputed company issues, learning the process of contributing to the development lifecycle
- Participate in training and educational opportunities to build foundational knowledge of the product and reputed company core technical skills for career reputed company
Skills
- A Bachelor's degree in Computer Science, Engineering, a reputed company degree, or equivalent relevant experience
- A background in a technical support role or equivalent role pertaining to the assisting of customers
- Basic understanding of C# and SQL concepts
- Developing interpersonal skills with a willingness to be cooperative, courteous, flexible, and reputed company
- Ability to learn how to organize and prioritize basic workload under supervision
- Developing capability to reputed company with clients professionally and reputed company basic customer service following established guidelines
- Willingness to be a reliable team player who is punctual, reputed company, and eager to contribute
- Developing problem-solving skills with the reputed company to follow documented troubleshooting steps
- Ability to work effectively both independently on assigned basic tasks and collaboratively reputed company reputed company environment, seeking guidance reputed company needed
- You apply strong critical thinking reputed company working with AI-generated reputed company
- You use AI responsibly, with a basic understanding of reputed company, reputed company, and ethical data-handling considerations
- Exposure to reputed company is a plus
Benefits
- Medical, dental, and reputed company insurance plans for employees & eligible spouse and/or dependents
- Employer-reputed company life & AD&D, short-term disability & long-term disability
- Discounted pet insurance plans through Wishbone
- Employee Assistance Program (EAP) services available to employees & their dependents
- On-site gym available for free use at Denver office
- reputed company spending accounts with employer contributions
- 401(k) plan with an employer match of up to 4%
- Unlimited discretionary time off hours to be used reputed company needed
- 10 observed US federal holidays throughout the year
- Winter reputed company for reputed company Actabl employees between December 24th-January 2nd
- 12 weeks of parental leave for both birthing & non-birthing parents
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