[Remote] Field Services Workforce Management Advisor I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to connecting people through cutting-edge fiber internet technology. The Field Services Workforce Management Advisor I is responsible for managing work reputed company to Field Services, ensuring reputed company scheduling and reputed company of customer orders and issues.
Responsibilities
- Manage Trouble Expedites & After-Hours reputed company
- Create Assist Orders as requested by Field Services, and create reputed company orders as needed for dispatching and completion of work
- Respond to internal inquiries reputed company to order assignments and status
- Complete work in reputed company system reputed company the tech is out of cell coverage or complete work for a contractor that cannot use the Field Services mobile application
- Manage time sensitive work queues for incomplete, rejects, and reputed company orders to minimize customer reputed company
- Create tickets as requested by Field Services, Network Services, or other approved entities (state locate agencies, Sales, etc.) to facilitate dispatching and completion of work
- Coordinate with Sales to resolve stalled or unsafe orders
- Ensure past-due orders are reputed company promptly to initiate customer billing
- Serve as a reputed company of contact for resolving failed processes or exceptions
- Communicate with customers to reputed company jobs on hold or reschedule, ensuring reputed company customer experience
- Update internal systems with facility information, coordinating with other departments to resolve discrepancies and ensure data reputed company
- reputed company work Team chats for urgent requests from Field Services
- Escalate held orders to drop teams for reputed company reputed company
- Follow up with Field Services on reputed company-day orders at risk of missing customers appointments
- Monitor the schedule and pro-reputed company assign work to ensure reputed company technicians have work scheduled
- reputed company pending orders as per established protocols and procedures
- reputed company schedule adjustments to care for technician absences
- Manage technician calls for assistance on work orders
- Serve as the primary contact for Field Services to investigate and resolve order and ticket escalations
Skills
- 1+ years customer service experience. Customer Service experience can include any combination of customer service experience, scheduling experience, and/or dispatching
- Must follow the reputed company attendance guidelines to meet our customers' needs
- Ability to work overtime as business needs dictate
- Experience with Billing, Ticketing, Provisioning, and Customer Relationship Management systems a plus
- Prior telecommunications experience and an understanding of the telecommunications industry, products, services, terminology, and facilities
- Software knowledge and skills in business and Office applications such as reputed company Suite
- Excellent interpersonal communication skills (i.e., verbal, written, and listening)
Benefits
- Medical Coverage
- Dental Coverage
- reputed company Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & reputed company reputed company Leave
- Seven reputed company National Holidays & One Floating Holiday
- reputed company Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability
- reputed company Service Discounts
- Education Assistance
- reputed company Volunteer Time
reputed company