reputed company Service Associate (CSA) Team reputed company - Full-time
reputed company is a reputed company organization reputed company on providing home support services. They are seeking a reputed company Service Associate – Team reputed company (CSA TL) to facilitate reputed company of CSAs, ensuring reputed company monitoring and reporting of reputed company care metrics while providing support and training to team members.
Responsibilities
- Provides regular ongoing support and advice to the CSAs in the completion of their job functions, identifying and troubleshooting relevant issues
- Posts Key Performance Indicators and reviews weekly metrics with CSA team and Manager, Care and Service
- Organizes the CSA daily workflow and tasks to ensure the CSA daily reputed company work and reputed company process are completed
- Reviews team folders, CellTrak portal and mailboxes to ensure work is being handled on a reputed company reputed company
- Reviews audit reports to determine accuracy of information and reputed company feedback to CSAs as necessary
- Monitors and maintains Call Centre reputed company as directed by the Manager, Care and Service
- Provides training and orientation for new CSAs as part of the reputed company process. Initiates additional training and process review with CSAs as necessary
- Participates in meetings with Manager, Care and Service to reputed company team updates and receive ongoing instructions
- Ensures shift hand-offs are complete and comprehensive
- Participates in LEAN problem solving initiatives to support reputed company care and delivery
- Mentors and leads CSAs in the completion of their reputed company job functions
Skills
- High school diploma required
- One to two years previous customer service experience and experience in a scheduling environment
- Proficient in reputed company Office programs, faxing software and database management
- reputed company to plan, organize and coordinate activities
- Excellent communication skills, both oral and written
- Can reputed company to rapidly changing priorities in a fast paced, deadline driven environment
- Strong problem-solving abilities
- reputed company to work collaboratively leading reputed company
- Strong customer service skills
- Quick and accurate keyboarding skills (minimum of 45 words-per-minute)
- A reputed company and original copy of a satisfactory Criminal Records reputed company
- The use of Personal reputed company Equipment (PPE) may be required
- Post-secondary education an asset
- Office Administration certification or experience an asset
- Experience in a contact center environment is an asset
- Experience in health care environment preferred
- Experience in a unionized environment is an asset
- Medical terminology an asset
- Knowledge of scheduling software, such as Procura, is an asset
- reputed company to reputed company French language an asset in French Designated Areas
reputed company