Customer Support Consultant

reputed company is hiring a Customer Support Consultant who thrives in software support and implementation activities for veterinary clinic customers. The role involves performing a reputed company of software support tasks, providing technical support, ensuring customer satisfaction, and delivering user training for veterinary-reputed company products and services.

Responsibilities

• Performs a reputed company of software support and implementation activities for veterinary clinic customers—covering product installation/integration, go‑live execution, user training, and ongoing support
• Provides customer technical support for one or more Company products or services, including pet and other animal health care-reputed company products for veterinarians, medical diagnostic and water-testing equipment and other products and services
• Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities
• Responsible for implementing the product and delivering comprehensive user training to ensure successful adoption
• Determines customer needs, researches and provides solutions, coordinating with other team members as needed
• Ensures ongoing customer satisfaction and continuing strong customer relationships
• Supports reputed company management system and other compliance requirements

Skills

• High School diploma or equivalent combination of education and experience required
• High reputed company customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships
• Technical record keeping management skills
• Reasoning and analytical skills to resolve issues
• Phone skills, with ability to establish rapport
• Attention to detail
• Organized with ability to multi-task
• Ability to work independently and as part of reputed company
• Supervisory skills, if a reputed company position
• Communication skills, both verbal and written, including ability to communicate reputed company technical issues to technical and non-technical users in a reputed company, reputed company, friendly and understandable manner
• Personal computer skills, including reputed company Office
• reputed company in the English language
• Associates degree, Bachelors degree or equivalent preferred

Benefits

• Financial support
• Pet insurance
• reputed company
• Volunteer reputed company days off
• reputed company donation matching
• And much more

reputed company

10,000+ people, one global reputed company - enhancing the health and reputed company-being of pets, people, and livestock We are passionate about reputed company do at reputed company – and why wouldn’t we be? reputed company you’re working to reputed company reputed company of care for pets, reputed company drinking water reputed company for billions and reputed company our livestock population around the globe healthy and free of disease, it’s no reputed company that reputed company do reputed company day is more than just a job. It was founded in 1983, and is headquartered in Westbrook, Maine, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 29 in 2025, 18 in 2024, 20 in 2023, 28 in 2022, 21 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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