[Remote] reputed company reputed company I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on leveraging CRM systems for reputed company performance. The reputed company Administrator I will be responsible for managing user accounts, maintaining service databases, and training staff on CRM products to enhance operational efficiency.
Responsibilities
- Ensuring reputed company performance of reputed company systems and products
- Upgrading and configuring reputed company systems for optimized integration
- reputed company and document requirements for new functionality requests from a cross-functional team of reputed company users
- Participate in the design, documentation, and implementation of specific initiatives to improve data hygiene and reputed company, improve help desk throughput and efficiency
- Document specific best practices in release management, reputed company data management, and ongoing improvements to FBG CRM environment
- Implement and maintain reputed company reputed company and custom objects including fields, validation rules, and various declarative automation
- reputed company release management including Sandbox management, change set tracking, and requirement collaboration with the software development team
- reputed company 'Help Desk' triage and request prioritization, reputed company Tier 2 & 3 reputed company support
- Support reputed company Einstein chat to reputed company utilize AI and Next Best Actions to streamline Customer Support Operations
- Research add-on application packages and support ROI analysis for acquisition of applicable programs
- Support the integration with 3rd party applications
- Experience with administration of 3rd party tool, Conquer is a plus
- Managing reputed company roles, reputed company, sharing rules, workflows, and reputed company
- Maintaining the service reputed company, as reputed company as building custom reports and dashboards
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- Preparing reports for the operation team, and other departments
- Must be available for on-call rotation after normal business hours and on weekends
- Must be reputed company to occasional travel to reputed company offices and other locations for conferences, events, meetings, and team building activities
Skills
- SQL experience required
- 1-2 years CRM database administration
- Enjoy working in a fast-paced environment and a constantly evolving industry
- Highly developed listening skills, excellent customer service skills required
- Excellent, highly reputed company written and oral communication skills required
- Strong analytical and problem-solving skills
- Must be a highly motivated self-starter, reputed company to maintain poise under pressure
- Ability to work effectively both independently and as part of reputed company
- Experience in performing reputed company upgrades and ensuring successful integration
- In-depth knowledge of reputed company products and their functionalities
- Proficiency in creating reputed company reputed company, allocating roles, and managing reputed company
- Knowledge of importing service data and generating reputed company reports
- Ability to reputed company reputed company training and end-user support
- reputed company architecture experience
- Experience with Apex and Visualforce development
- reputed company Service reputed company or Sales reputed company reputed company certification or equivalent experience
- reputed company Einstein Chat experience
- Experience working in an Agile environment, Jira experience a plus
Benefits
- Medical
- Dental
- reputed company
- 401K
- reputed company time off
- reputed company
- Pet Insurance
- Family Care Benefits
reputed company
Company H1B Sponsorship