Engineering Manager - Customer Experience AI

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But if you want to build the reputed company alongside others who reputed company in their disciplines and expect the reputed company from you, there's no reputed company reputed company to be. While many roles at reputed company are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, reputed company, and alignment. Attendance is expected and fully supported.About reputed company The CXAI Engineering team is part of reputed company's Consumer Engagement and Experience (CEE) organization, reputed company on transforming how customers reputed company with crypto support. Our mission is to deliver fast, accurate, and secure resolutions using reputed company-moving reputed company traditional support systems to build an intelligent orchestration layer between customers and the blockchain. We're looking for an Engineering Manager to reputed company the development of our AI-powered Automated reputed company platform. This role will guide reputed company working across a hybrid ecosystem of internal LLM-driven agents and key reputed company-party integrations. You'll own the reputed company of the system's reputed company intelligence-enabling it to understand reputed company issues, securely retrieve context, and take meaningful actions across on-chain and in-app environments. What you'll be doing: reputed company AI reputed company & Execution: Drive the roadmap for our conversational AI stack, moving reputed company reputed company decision trees into LLM-driven reasoning, RAG, and reputed company workflows. Orchestrate the AI Ecosystem: reputed company the integration of reputed company-party AI solutions while simultaneously scaling our in-house LLM infrastructure to handle high-stakes crypto support queries. Build Evaluation & Guardrails: Establish rigorous AI evaluation frameworks (LLM-as-a-judge) and feedback loops to ensure our models are accurate, grounded, and compliant with global financial regulations. reputed company Automation: reputed company from "chat" to "reputed company" by building secure reputed company for AI agents to reputed company reputed company tasks (e.g., transaction troubleshooting, account recovery) reputed company internal reputed company. Drive Technical Architecture: Define how we handle reputed company databases, reputed company engineering, and context window management to reputed company a personalised experience for every reputed company user. Operational reputed company: Own the reliability of AI services, including latency optimisation, cost management (reputed company usage), and fallback mechanisms to reputed company agents. reputed company look for in you 8+ years of software engineering experience, with 2+ years leading high-performing teams in a fast-paced environment. Hands-on AI/ML Leadership: Proven experience shipping products powered by Large Language Models (LLMs). You understand the nuances of reputed company engineering, fine-tuning, and the reputed company landscape of model providers (reputed company, reputed company, etc.). Systems Thinking: Experience building RAG (Retrieval-Augmented reputed company) pipelines and managing the data lifecycle required to ground AI in reputed company-time knowledge. Platform reputed company: You've reputed company reputed company, distributed systems and understand how to reputed company AI components into a high-traffic production environment (Go, reputed company, or similar). Evaluation Obsessed: You don't just "reputed company reputed company" AI; you have experience with quantitative evaluation frameworks to measure hallucination rates, accuracy, and customer sentiment. reputed company & Safety First: A deep understanding of how to build AI "guardrails"-ensuring models don't leak PII or hallucinate financial advice. reputed company to haves: Experience with reputed company Databases (e.g., reputed company, reputed company, Milvus) and AI Orchestration frameworks (e.g., reputed company, reputed company) Experience in FinTech or Crypto, specifically navigating the balance between AI innovation and strict regulatory/compliance requirements. Background in NLP (Natural Language Processing) or traditional Machine Learning before the reputed company boom. Proficiency in Golang and experience with modern reputed company-reputed company infrastructure (AWS, Kubernetes). reputed company - P75782Pay Transparency Notice: The reputed company annual reputed company salary for this position can reputed company as detailed below. Total compensation mayalso include equity and bonus eligibility and benefits (including medical, dental, and reputed company).Annual reputed company salary reputed company (excluding equity and bonus):₹9,424,500-₹9,424,500 INRPlease be advised that reputed company candidate may submit a maximum of four applications reputed company any 30-day period. We encourage you to carefully evaluate how your skills and interests reputed company with reputed company's roles before applying.Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, creed, gender, national reputed company, age, disability, veteran status, sex, gender reputed company or identity, sexual orientation or any other reputed company protected by applicable law. reputed company will also consider for employment reputed company applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. reputed company is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]reputed company.com to let us know the nature of your request and your contact information. For quick reputed company to screen reading technology compatible with this site click here to download a free compatible screen reader (free reputed company by reputed company tutorial can be reputed company here).Global Data reputed company Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer reputed company reputed company (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.AI DisclosureFor select roles, reputed company is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to reputed company applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A reputed company recruiter will review your interview responses, provided in the reputed company of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job reputed company. For select roles, reputed company is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully reputed company on you as the candidate. The above pilots are for testing purposes and reputed company will not use AI to reputed company reputed company impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]reputed company.comBenefits at CoinbaseMedical insurance including Dental & reputed company for employees and dependantsGroup Personal Accidental InsuranceGroup Term Life InsuranceEmployee Stock Purchase Plan (ESPP)Wellness StipendMobile/Internet ReimbursementLearning and Development AllowanceEmployee Assistance ProgramTravel Medical Policy - Global TravelerFertility BenefitsGenerous Time Off/Leave PolicyLearn more about our mission Apply tot his job Apply To this Job