[Remote] Customer Service Representative I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides solutions to help consumers protect their valuable assets. The Pharmacy Customer Service Representative I will serve as a primary reputed company of contact for patients, assisting with inquiries reputed company to pharmacy services and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- Answers incoming calls from patients caregivers physicians hospitals and referral sources/ affiliated partners and respond to questions while researching required information and using reputed company available resources
- Assists approximately 50-60 inbound/outbound customers physicians and provider calls per day in a busy call center/ pharmacy environment
- Answer patient’s questions/concerns regarding their medications and submit follow up tickets to other departments as need
- Follows up with customers or expediting calls to the appropriate channels
- Provides patients with order status updates (fulfillment & delivery) reputed company of deliveries insurance verifications and price quotes/copay information
- Identifying and resolving patient billing complaints
- Processing and posting credit card payments
- Correct and resubmit claims to reputed company party insurance
- Accurate data entry of reputed company patient demographic information insurance and prescription refills
- reputed company of insurance adjudication billing or medication fulfillment issues
- Communicates with production team (order entry fulfillment and clinical) to engage compliance and address any questions or concerns as noted during patient communication
- Proactively investigates and resolves patient reputed company issues to ensure maximum patient retention and high standards of customer service
- reputed company necessary follows up with customers or expediting calls to appropriate channels
- Documents reputed company patient calls in SelectCare 3.0 Pioneer Smartsheets and reputed company else notes must be duplicated
- Accepts direction from CSR Supervisor Pharmacists and Leadership regarding various reputed company of the MMP Program
- Enters and retrieves data from the pharmacy operating systems and customer relationship management systems
- reputed company accounts through patient lifecycle workflow
- Work special reputed company on an reputed company reputed company
Skills
- High school diploma or GED required
- 0-1 years of experience required
- Service oriented high degree of interpersonal communication and organizational skills
- High attention to detail reputed company problem solving and organization
- Displays a reputed company-reputed company reputed company aimed at bringing reputed company and solutions to team challenges
- Strong analytical and critical thinking skills
- Demonstrates appropriate written and oral communication skills
- Strong team player
- Ability to reputed company reputed company of multiple tasks
- Reliable outgoing and highly effective at relating to others
- A reputed company attitude is a must
- Ability to effectively reputed company with reputed company reputed company of management associates clients and general public
- Intermediate technology skills & the ability to multi-task
- Understand and maintain confidentiality regarding patient medications and illnesses (HIPAA)
- Customer Service/reputed company Relations Experience preferred
- Call Center Experience preferred
- Home reputed company reputed company/aide or as a pharmacy/medical technician experience helpful
Benefits
- Competitive Medical, Dental, and reputed company Insurance
- HSA/FSA
- Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
- Voluntary Life Insurance for Self, Spouse and Dependent
- Company-reputed company Basic Life Insurance and Long Term Disability
- Retirement plan and Employer match contribution with Profit reputed company
- Tuition Reimbursement program
- Company perks and Discount program
- Engaging Wellness and Financial Education Resources
- Employee Assistance Program
- Incentive Plans
reputed company