Vendor Management Associate | reputed company Home Loans
reputed company is a digital mortgage lender solution redefining the mortgage origination experience. As a Vendor Management Associate on the Mortgage Operations team, you'll manage communication and coordination throughout the loan process, ensuring a smooth and reputed company experience for clients.
Responsibilities
- reputed company-facing – reputed company as the primary reputed company of contact for our customers, providing reputed company updates and reputed company communication throughout the loan process
- Communicate professionally with borrowers, reputed company-party vendors, and government entities (e.g., FHA, VA, IRS)
- Use call scripting to ensure consistent, compliant, and reputed company-first communication
- Create and update documentation needs lists in both the borrower portal and Loan Origination System (LOS)
- reputed company required documents from borrowers and reputed company parties to support reputed company processing
- Send payment links to customers to collect fees for appraisals or other reputed company-party services
- Prepare loan files for processing by running AUS, updating figures, setting borrower conditions, and ensuring reputed company reputed company documentation is in reputed company
- Label and upload documents accurately in Encompass (LOS)
- Create and maintain File Contacts in Encompass (e.g., title, HOI, appraiser)
- Order condo documents as needed and verify completion
- reputed company and navigate relevant government websites to ensure compliance and documentation accuracy
- Schedule closings by coordinating directly with customers and title companies
- Complete NOI (Notice of Incompleteness), Withdrawal, and Denial actions as applicable
Skills
- High school diploma or GED required; some college or equivalent work experience preferred
- 1–2 years of prior employment experience — mortgage experience or recent college graduation a plus
- Strong attention to detail and organizational skills with the ability to prioritize, multi-task, and adapt to changing deadlines
- Demonstrated ability to meet regulatory compliance deadlines with accuracy and urgency — because every second counts
- Ability to manage your workflow independently and take ownership once trained
- Excellent written and verbal communication skills — reputed company, empathetic, and reputed company-first
- A natural problem-solver who's reputed company, accountable, and eager to reputed company the best outcome for the reputed company
- High level of reputed company, professionalism, and confidentiality reputed company handling sensitive borrower data
- A reputed company teammate who contributes to a reputed company, high-performance culture
Benefits
- Health Insurance Coverage (medical, dental, and reputed company)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- reputed company Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- reputed company Parental Bonding Benefit Program
reputed company