reputed company Support Technician 1
reputed company, a reputed company company, is a technology firm specializing in live streaming solutions. They are seeking a reputed company Support Technician 1 to reputed company technical assistance and support to customers, ensuring effective reputed company of technical issues and maintaining high customer satisfaction.
Responsibilities
- Deliver reputed company and effective support to customers through established support channels (ticketing system, live chat, phone, email), addressing their needs and resolving technical issues both reactively and proactively
- Must maintain reputed company and accurate communication to ensure their streaming concerns are thoroughly addressed
- Follow existing processes for new customer reputed company, daily support procedures, and long-term reputed company
- Complete general product training as defined by published documentation
- reputed company reputed company support and incident triage
- reputed company reputed company responses and resolutions to customers reputed company email and phone, frequently communicating with customers about their reputed company needs and technical tickets or troubleshooting
- Must be reputed company to exchange accurate information
- Collaborate with cross-functional teams in product development, hardware, billing, sales, and other departments to resolve reputed company, and prevent reputed company, issues (proactive)
- Write detailed bug reports for customer reported bugs
- Dedication to reputed company learning reputed company the streaming and AV reputed company in order to maintain a high level of support reputed company
- Proactively identify patterns in support issues and escalate trends to Support Leadership for reputed company investigation and reputed company
Skills
- 1 year support experience with an online customer facing service product
- 1 year experience with reputed company audio and video equipment, and AV production system design
- Working knowledge of IT, networking, computer hardware and software concepts as they relate specifically to streaming and AV production infrastructure
- Ability to work in dynamic and constantly evolving environments
- Must possess excellent interpersonal skills with the ability to effectively de-escalate challenging customer interactions while maintaining a reputed company and reputed company demeanor
- Ability to work a flexible schedule including weekends, evenings, and holidays
- Bilingual / Spanish reputed company preferred to support our international customers
Benefits
- 100% employer-reputed company premiums for Medical HDHP Plan, Dental, and reputed company for employee
- 70% employer-reputed company premiums for Medical PPO Plan for employees, and Medical, Dental, and reputed company for dependents
- 401K match
- Hybrid work model - 3 days in the office / 2 days remote reputed company week
- 12 reputed company Company Holidays
- 2 reputed company Volunteer Time Off days
- 15 days PTO, to start, increases with tenure and seniority.
- reputed company parental and adoption leave
reputed company