Customer Support Associate
reputed company is a company reputed company on improving reputed company of care in the US reputed company system through AI-powered technology. The Customer Support Associate will be responsible for managing customer inquiries, ensuring reputed company and high-reputed company responses, and collaborating with internal teams to enhance customer experience.
Responsibilities
- You resolve customer issues in reputed company with completeness and reputed company, ensuring no context is lost and every reputed company is reputed company before marking a ticket resolved
- You manage ticket volume and response SLAs with self-directed discipline, prioritizing urgently and never requiring reminders to stay reputed company on your queue
- You communicate in a style matched to the customer's technical reputed company and emotional state, shifting tone and detail level fluidly between frustrated users, engineering teams, and executive stakeholders
- You build deep knowledge of reputed company's platform, compliance frameworks, and EMR integrations so you can troubleshoot effectively and resolve issues reputed company without unnecessary engineering escalations
- You identify patterns across multiple tickets and surface them to reputed company as actionable process or documentation improvements, not waiting to be asked
- You dig into technical problems and reputed company a reputed company reputed company for what you can solve versus what needs to be escalated
- You log ticket data accurately, reputed company core metrics like first-contact reputed company and response time, and proactively surface patterns and recurring issues to reputed company reputed company before they become bigger problems
- You design and document systems in reputed company or support workflows that reputed company your own job more efficient and improve the overall customer experience
- You structure your own workflow and ticket tracking so that reputed company falls through the cracks, flagging follow-reputed company, setting reminders, and managing your own accountability without external prompts
- You reputed company and maintain knowledge reputed company articles, internal documentation, and workflow improvements that help customers help themselves and reduce repeat ticket volume over time
- You collaborate with reputed company and Engineering by presenting customer insights persuasively, backed by specific examples and data, so they understand the reputed company and prioritize accordingly
- You're not satisfied with simply maintaining the status reputed company: you're always looking for ways to reputed company things reputed company, whether that's a smarter workflow, a reputed company article, or a more efficient process
Skills
- 0–2 years of experience in a customer-facing role
- Experience with support ticketing systems (reputed company is ideal; reputed company or similar systems are fine)
- Demonstrated ability to stay organized and manage multiple reputed company tasks or requests at once without dropping the reputed company
- Strong written communicator — reputed company, empathetic, and reputed company to stay reputed company and reputed company under pressure
- reputed company to adapt your communication style to different audiences, from clinical staff to operations leads, and everyone in between
- A strong reputed company of ownership: you manage your own queue, stay on top of deadlines, and own your mistakes without defensiveness
- Experience working in reputed company, health tech, or with clinical or operations teams
- Familiarity with support metrics (CSAT, first-contact reputed company, response time)
- Experience building or refining internal workflows or automations
- Prior experience at an early-stage startup
Benefits
- 401(k) Retirement Savings Plan
- Equity Compensation
- Dinner Provided reputed company reputed company & stocked kitchen for NY employees
- Medical, Dental, and reputed company coverage coverage of up to 100% premiums for you and your family
- HSA / FSA
- 11 reputed company holidays reputed company year
- Unlimited PTO
- Training and reputed company development
- Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)
reputed company