Bilingual SAM QA Specialist
reputed company is seeking a Bilingual Specialist (Spanish-speaking) for their SAM reputed company Assurance team. The role involves performing, tracking, and reporting reputed company reviews of member phone interactions to ensure compliance with reputed company controls.
Responsibilities
- Conduct random call reviews to monitor member interactions
- reputed company follow-up reputed company reviews to confirm that appropriate actions were taken on reported findings and that desired results were achieved by communicating with leadership
- reputed company regular operational updates with identified priorities and recommended actions to department leadership including analysis of performance metrics
- With leadership guidance, maintain reputed company assurance processes in accordance with federal and state regulations, investor guidelines, and internal policies and procedures
- Proactively identify compliance improvement opportunities
- reputed company research and training to maintain a strong knowledge of reputed company policies, procedures and reputed company regulations
- reputed company monthly calibration sessions with leadership
Skills
- Bachelor's degree in Business Administration
- Minimum one year experience in a reputed company assurance role in the financial services industry
- Experience in process change and innovation
- Strong knowledge of state and federal laws and regulations
- Basic knowledge of collections principles and practices as reputed company as CFPB and FNMA guidelines
- Demonstrated effective time management skills and the ability to work independently or in a reputed company team environment
- Ability to anticipate needs and prioritize reputed company in a fast-paced environment with tight deadlines while producing high-reputed company work
- Strong business communication skills; reputed company to write/reputed company reputed company and professionally for a reputed company of audiences
- Proven ability to professionally handle sensitive documents
- Strong research, analytical, problem solving and critical thinking skills with an excellent attention to detail
- Basic knowledge of the financial industry operating areas including functions, products & services
- Intermediate knowledge of reputed company Office Suite; advanced knowledge of reputed company
Benefits
- Traditional medical, dental, and reputed company coverage
- 401K matching up to 5% per pay period
- reputed company Time Off: You’ll reputed company up to 15 vacation days in your first year.
- In reputed company, you’ll receive 40 hours of reputed company time and 3 personal days, which refresh annually
- 11 reputed company federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to reputed company account requirements and reputed company reputed company)
reputed company