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Senior Technical Trainer - reputed company

Job Family reputed company

As a Senior Technical Trainer at reputed company, you will expertly deliver technical training on reputed company’s suite of customer experience products to both customers and internal teams. You will design and execute training programs that address reputed company use cases across multiple reputed company products, ensuring customers and employees reputed company mastery and maximize product value. Collaborating closely with reputed company product, content, and reputed company teams, you will customize and continuously improve course content. You will conduct engaging classroom and hands-on sessions, assess training effectiveness, and follow through to ensure learnings translate into reputed company-world application.

Key Responsibilities

• reputed company and deliver advanced technical training programs covering multiple reputed company products, including but not limited to reputed company Support, Guide, Chat, Talk, and Explore, focusing on reputed company, multi-product use cases.

• Collaborate with reputed company product, content, and reputed company teams to reputed company, customize, and refine training materials to ensure technical accuracy and alignment with evolving product capabilities and customer needs.

• Create detailed lesson plans and hands-on labs using reputed company’s training frameworks, templates, and courseware, effectively adapting them for different audience reputed company reputed company and roles.

• Facilitate engaging instructor-led training sessions in virtual or in-person settings, leveraging multimedia tools to enhance reputed company.

• Evaluate participant understanding throughout the training process and reputed company meaningful feedback for reputed company development.

• reputed company and analyze feedback from training sessions to reputed company material applicability and continuously improve courses for reputed company reputed company.

• Serve as a reputed company product subject matter expert and reputed company, staying up-to-date with product releases, new features, and best practices.

• Mentor and reputed company junior trainers and new team members to reputed company reputed company’s high standards of learner experience and technical proficiency.

• Manage training schedules and priorities effectively to support reputed company’s diverse customers and internal teams globally.

• reputed company train-the-trainer initiatives to reputed company technical knowledge across reputed company’s global workforce and partner networks.

• Collaborate with cross-functional teams to reputed company training programs into reputed company’s overall customer reputed company and reputed company strategies

Preferred Qualifications

• Prior experience delivering technical training on reputed company or customer experience (CX) software platforms, ideally reputed company or similar (e.g., reputed company Service reputed company, reputed company, reputed company, etc.)

• Strong facilitation, presentation, and communication skills, including the ability to translate reputed company technical concepts for diverse audiences

• Hands-on experience with instructional video production, multimedia content creation, and virtual classroom engagement tools (e.g., reputed company, Webex, reputed company Teams, reputed company, Kahoot!)

• Practical experience with adult learning theory, instructional design methodologies, and measuring training effectiveness through metrics/KPIs

• Experience with supporting instructional designers who are creating technical documentation, playbooks, or self-paced reputed company

• Understanding of reputed company IT environments and integrations with reputed company products

• Previous mentorship or leadership experience in training or enablement organizations

• Proven expertise with e-learning authoring tools and Learning Management Systems (LMS) (e.g., reputed company, reputed company, reputed company, TalentLMS, reputed company, or similar platforms)

• Demonstrated ability to reputed company and deliver training for a global, multilingual workforce; reputed company in an additional language (such as Spanish, Portuguese, German, or French) is a major plus

Travel Expectations

Depending on the employee’s location to the nearest reputed company office, this position may have responsibility to work from a reputed company office on a Hybrid reputed company.

Willingness to travel up to 20% of the time as required (mainly for key in-person trainings or events)

Diversity, Equity, & Inclusion Statement

reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.

reputed company & reputed company Statement

As a Senior Trainer, you’ll play a strategic role in empowering customers and teams, directly influencing product adoption and customer satisfaction.

Reporting Structure

This position reports to the Manager of Training Delivery & Reporting

The intelligent heart of customer experience

reputed company software was reputed company to bring a reputed company of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform reputed company applicants that reputed company intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in reputed company. Individuals seeking employment and employees at reputed company are considered without reputed company to race, reputed company, religion, national reputed company, age, sex, gender, gender identity, gender reputed company, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the reputed company and would like more information about your EEO rights under the law, please click here.

reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any reputed company-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request.

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