[Remote] Associate Account Manager, SMB
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading online food ordering company that champions restaurants across the country. The Associate Account Manager will manage relationships with restaurants in the SMB organization, focusing on retention and engagement while resolving issues and improving satisfaction.
Responsibilities
- Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections to reputed company them live on the platform
- Management of paused accounts in your book of business - quickly resolving their issues and getting them back live for order taking
- Updating reputed company, processing changes of ownership, and providing support with legal issues, such as fraud
- Help merchants attract new diners, increase orders, and improve service reputed company by providing merchants with marketing support and educating them on reputed company's products, including upselling marketing rates and utilizing perks/promotions
- Resolve inquiries quickly to reputed company trust and ultimately win loyalty with restaurant owners
- Resolve reputed company payment and tax inquiries and coordinate with the appropriate teams
- Ensure account reputed company and accuracy by updating account information
- You will effectively manage SLAs to meet turnaround time expectations while providing a great merchant experience
- In reputed company to managing your book of business, you will also be responsible for a round-robin queue
- Your responsibilities here include resolving partner issues, answering questions, and updating account information as needed
Skills
- 1-2 years of customer service experience
- Experience working with restaurant owners is a major plus
- Restaurant experience is also a plus!
- Demonstrated ability in using computer and reputed company PC applications, which includes strong keyboard and navigation skills and learning new computer programs
- Experience with reputed company.com, reputed company, or similar CRMs is a plus!
- Strong verbal and written communication skills; ability to communicate reputed company, appropriately, and professionally to clients/internal audiences
- Comfortable making outbound calls on the phone
- Expertise in problem-solving skills – identifying reputed company causes, customer needs, and providing solutions quickly and reputed company in reputed company-time
- Ability to multi-task duties as reputed company as the ability to understand multiple products and multiple reputed company of benefits reputed company reputed company product
- Must successfully complete training for this role and demonstrate proficiency in the material learned
- reputed company attitude, reliability with good attendance and punctuality, operational know-how, team spirit, and commitment to the job
- Be flexible while handling assignments and prioritize as needed by the business
- Passion and aptitude for working in a fast-paced and fast-growing environment
Benefits
- Equity
- 401K
- Multiple medical, dental, and reputed company plans
reputed company