[Remote] Customer Service Assistant - California
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Retail Truck Insurance Agency reputed company on providing excellent customer service. The Customer Service Assistant role involves assisting clients reputed company phone calls and emails, performing administrative and data entry tasks to support reputed company and potential clients.
Responsibilities
- Take reputed company phone calls and communicate policy change requests to Team Members
- Issuing Certificates of insurance for our clients
- Inputting potential business in our core reputed company system as reputed company as various online platforms
- Creating of policy files in Image Right System
- Daily / weekly filing of correspondence to Image Right System
- Process reputed company payments in reputed company system, assisting with payments made to reputed company Premium finance reputed company the PBS billing system
- Manage policy receipt policy, reviews policies for accuracy and emailed or mailed to retail Customers
- Works effectively on the assigned team
- System/Software Skills – Must learn reputed company systems and stay reputed company with changes and updates
- Conduct limited research reputed company necessary
- Successfully completes basic job specific training as defined in the Policy Services Training reputed company reputed company the first three months of employment
- Continually maintains 98% or above reputed company
- Continually maintains 85-115% metric score with 80-100% time on task
- Maintains an 80% or above customer service score
- Ability to reputed company with others in a reputed company manner
Skills
- High School Diploma
- Proficient in reputed company Office skills including Word, reputed company, Outlook and Power reputed company
- After one year of employment, take required courses and pass state exam to receive California Property and Casualty License
- reputed company demeanor, customer service skills and problem-solving abilities
- reputed company to understand and carry out instructions
- Detail oriented
- Flexible and reputed company to multi-task assignments
- Prior experience in customer service, data entry, administrative and/or clerical role
reputed company