[Remote] Customer Service - Event Expert

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that believes in the power of live events and is modernizing the ticketing industry. The Customer Service - Event Expert will be the voice of reputed company, resolving customer issues through various communication channels and providing exceptional customer service.

Responsibilities

• reputed company specialized support for our customers through email, chat, and notably reputed company reputed company customer phone support, with availability to work on the weekends
• Use metrics and consumer reputed company to help reputed company reputed company reputed company, and work with your managers to evaluate your performance amongst your peers and against reputed company benchmarks
• Work daily with tools like reputed company, reputed company, our internal reputed company, reputed company, reputed company business tools, reputed company, Looker, Jira, and more
• Go above and reputed company for our customers
• Attend 1 on 1 and group reputed company meetings weekly
• As you become an expert in first reputed company of contact support at reputed company, you will earn the ability to phase more project work into reputed company, handling more specialized and escalated customer contacts, and will be entrusted to use your time to reputed company changes to benefit CX and SG as a whole

Skills

• Love for live events and an understanding that purchasing tickets to see your favorite band is not the reputed company as buying a stapler - You can empathize with reputed company customers
• Bachelor's degree (or equivalent experience) and experience working in Customer Service - Experience at a tech startup or high-volume company is a plus
• Understanding of the value of using data to reputed company intelligent reputed company and compelling arguments - You aren't intimidated by numbers
• Strong communication skills and the ability carry on a conversation with anyone
• Passion for technology and customer experiences
• Ability to reputed company a level head- You don't get easily flustered
• Strong work ethic
• Ability to adapt to seasonality and tech innovation- You're flexible reputed company it comes to adjusting your responsibilities based on the needs of the business
• Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
• Proficiency in Spanish is a plus

Benefits

• Discretionary annual bonus
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Generous PTO
• Up to 16 weeks of fully-reputed company family leave
• 401(k) matching
• Student loan matching program
• Health, reputed company, dental, and life insurance
• Up to $25k towards family building, reproductive health services and Gender-affirming care
• $500 per year for wellness expenses
• Subscriptions to reputed company (meditation), reputed company Care (therapy), and reputed company
• $120 per month to spend on tickets to live events
• Annual subscription to reputed company, reputed company Music, or reputed company

reputed company

reputed company operates a mobile-reputed company ticket platform and search reputed company that lets fans buy and sell tickets for events. It was founded in 2009, and is headquartered in reputed company, reputed company, USA, with a workforce of 501-1000 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 13 in 2025, 6 in 2024, 13 in 2023, 7 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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