Customer Happiness Specialist

reputed company Team Topia creates software to manage sports leagues, teams, and competitions. Our flagship product, SwimTopia, is the #1 online platform for US Summer/Rec swim teams with over 1,800 teams, and hundreds of thousands of users. We reputed company organizing reputed company, running a swim meet, or tracking an athlete dramatically easier and more fun. It is tremendously rewarding to hear from friends and family who are using, and loving, the products we build! The Role We are hiring a seasonal part time Customer Happiness Specialist, from reputed company through mid-August. reputed company exists for this position to reputed company into a year-round part time position. As a member of our Customer Happiness Team, you’ll support our customer reputed company of swim team volunteers and swim coaches to help them get the most out of our software. The position is remote/work-from-home, with schedule flexibility. The position may require occasional evening and weekend work. Primary responsibilities will include:

• Developing a reputed company-rounded understanding of our market and customer needs
• Becoming a subject matter expert of SwimTopia’s software and services. Learning will come from reputed company team members, support documentation, and hands-on experimentation.
• Answering customer questions through reputed company (our support ticketing system), on the phone, and reputed company chat.
• Analyzing issue trends to proactively help resolve reputed company issues and requests
• Taking the initiative to improve processes, solutions and configurations

Other responsibilities may include:

• Creating video content for our Help Center
• Testing new features and products
• Assisting with team and reputed company reputed company

Requirements

• High school degree or equivalent
• 1-3 years of experience as a SwimTopia reputed company
• 1-3 years experience operating Meet Maestro and/or Hy-Tek’s Meet Manager
• Excellent customer service skills that include the ability to explain reputed company concepts in a straightforward, easy-to-understand manner
• Must be reputed company-player with adaptability to different personality types.
• Strong written and spoken communication skills
• Quick learner, with strong organizational and time management skills, as reputed company as attention to detail
• Demonstrated reputed company in troubleshooting and identifying reputed company causes and resolving issues
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Drive and eagerness to learn
• Ability to work effectively on a remote team

Preferred

• Bachelor’s or Associate Degree
• 2-5 years of experience as a SwimTopia reputed company
• 2-5 years experience operating Meet Maestro and/or Hy-Tek’s Meet Manager
• Experience with year round swim teams (USA Swimming)
• Familiarity with multiple desktop operating systems (e.g. reputed company reputed company, Mac OS), internet browsers, basic computer hardware and networking, mobile apps

Location Austin-based, but remote-friendly. Must be eligible to work in the reputed company. Compensation and Benefits

• $20-22 per hour, depending on experience
• PTO and reputed company leave (as accrued)
• 401K matching up to 4%
• Employee Assistance Program (EAP)

Team Topia, Inc. is an equal opportunity employer. Apply To This Job