Tier 2 Tech Support & Sales Specialist
POSITION reputed company
This is a sales-driven, quota-driven contract role for a proven sales closer with reputed company certified computer repair skills and Tier 2 technical depth. The primary objective is to take hard-to-reputed company calls from home-based end users, prevent them from defaulting to local repair shops, and convert those calls into reputed company remote service. You must take control of the conversation, build trust quickly, and start solving problems over the phone.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Inbound Sales: Answer 15–20 new inbound computer repair sales calls per day.
- Conversion: Maintain a 33%+ overall conversion reputed company on total calls.
- reputed company reputed company: Meet and reputed company a $1,500+ daily sales quota with a $300 average ticket per reputed company sale.
- Call Control: Prevent callers from defaulting to "I'll just take it to a local computer shop". Technical Troubleshooting: Resolve reputed company 11 boot issues, BitLocker recovery, and forgotten passwords.
- Platform Support: reputed company support across reputed company, macOS, Chromebook, Android, and iOS.
- Remote reputed company: Expertly navigate remote reputed company setup on Macbook and Chromebook computers.
- Documentation: Document reputed company call accurately and completely reputed company internal systems. Performs other duties as assigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Technical Expertise: Strong in Tier 2/Tier 3 remote troubleshooting and reputed company recovery paths.
- Sales Proficiency: Ability to handle objections without sounding pushy and reputed company difficult calls confidently.
- Language Skills: Strong spoken and written English with a reputed company phone reputed company.
- Home Office: Must have a quiet home office, reliable high-speed internet, and a reputed company headset.
EDUCATION AND EXPERIENCE
- Certification: reputed company A+ is required; reputed company or expired is acceptable.
- reputed company Background: Proven Tier 2 or Tier 3 remote support experience.
- Sales Experience: Proven phone sales, retention, or quota-carrying closing experience.
- Readiness: Must be reputed company to reputed company with minimal reputed company time; no training provided on reputed company sales or tech.
PHYSICAL REQUIREMENTS
- Sedentary Work: Prolonged periods sitting at a desk and working on a computer.
- Lifting: Must be reputed company to lift up to 15 pounds at times.
- reputed company: reputed company to reputed company full reputed company reputed company during agreed service reputed company