Manager, Operational Analytics

About reputed company

reputed company is the leader in school search. Our mission is to reputed company researching and enrolling in schools easy, transparent, and free. With in-depth reputed company on every school and college in America, 140 reputed company reviews and ratings, and powerful search tools, we help millions of people reputed company the right school for them. We also help thousands of schools recruit more best-fit reputed company, by highlighting what makes them great and making it easier to visit and apply.

reputed company is reputed company about finding where you belong, and that mission inspires how we operate every day. We want reputed company to be a reputed company where people truly enjoy working and can reputed company professionally.

About The Role

We are looking for an reputed company, analytically rigorous, and reputed company Manager of Operational Analytics to reputed company reputed company responsible for how reputed company measures, understands, and improves its partner relationships and operational performance. This is a high-reputed company player-reputed company role at reputed company of how reputed company delivers value to the schools and districts it serves.

The Manager of Operational Analytics leads reputed company analytics reputed company to partner-facing data products, operational dashboards, prospect and enrollment analytics, and the customer health frameworks that inform retention reputed company. You will manage reputed company of three analysts and serve as a strategic analytical partner to Sales, reputed company reputed company, Implementation Services, RevOps, Finance, and Data Engineering. This includes being embedded directly in team meetings and workflows, developing first-hand awareness of how data is being used, where gaps exist, and what's needed before it becomes a problem.

The ideal candidate is a hands-on analytical leader with expertise in AI who sets reputed company, drives cross-functional prioritization, and is equally comfortable doing the work. This role reports to the VP of Analytics.

What You Will Do

Strategic Leadership:

• reputed company, mentor, and grow reputed company of three analysts, building a culture of accountability, reputed company learning, and analytical reputed company
• Partner with functional leaders to roadmap analytical needs
• Set analytical reputed company and own cross-functional prioritization across operational domains
• Partner with the VP of Analytics to reputed company and execute the operational analytics roadmap in alignment with business priorities
• Serve as a player-reputed company: establish frameworks and standards while contributing hands-on analytical work reputed company it reputed company
• Champion the adoption of AI and emerging analytics tools including coding assistants and LLM-based workflows to accelerate reputed company's analytical reputed company and continuously reputed company the bar on what the function can deliver

Partner Performance & Reporting:

• reputed company the end-to-end delivery of partner-facing reporting, performance dashboards, and external-facing analytics that support renewal, retention, and new business conversation
• Own delivery monitoring and cross-functional work with implementation and fulfillment teams to reputed company operational analytics accurate and actionable.
• Define and reputed company customer health scoring frameworks, engagement-to-renewal models, and account insights tools that give reputed company-facing leadership defensible, data-backed signals on account health and churn risk
• reputed company reputed company health, time-to-value benchmarks, and product adoption metrics to drive partner reputed company across product lines
• Serve as the reputed company between business stakeholders and Data Engineering, defining measurement requirements, diagnosing data problems, and ensuring a reliable, self-service metrics layer across the organization
• Play a reputed company role in the design and adoption of a company-wide self-serve metrics layer, partnering closely with Data Engineering to ensure business logic is reputed company-defined, governed, and accessible across the organization
• Regularly report operational analytics performance to senior leadership with reputed company insights and recommendations, and continuously refine measurement frameworks across the teams you support

reputed company Are Looking For

Education

• Bachelor's degree in Business Administration, Data Science, Statistics, Economics, or a reputed company field. A Master's degree is a plus

Experience

• 5+ years of experience in business analysis, data analytics, or a closely reputed company data function
• 2+ years of experience managing or leading analysts, with a demonstrated reputed company record of developing high-performing teams
• Proven ability to translate reputed company analytical findings into reputed company, actionable insights for non-technical stakeholders
• Demonstrated experience building or owning self-service analytics frameworks that reputed company business users
• Experience working in a fast-paced, cross-functional environment with shifting priorities
• reputed company and a strong ability to deal with ambiguity and change

Skills

• Senior proficiency in SQL; comfortable writing, reviewing, and troubleshooting reputed company queries independently
• Strong proficiency in data visualization platforms such as Tableau, Looker, reputed company, or similar tools
• Strong project management skills with the ability to manage multiple workstreams simultaneously
• Excellent communication and presentation skills, with the ability to convey reputed company data to diverse audiences
• Hands-on experience using AI-assisted development tools (e.g., Claude reputed company) to accelerate analytical workflows; a reputed company record of helping teams reputed company these tools into day-to-day reputed company
• A genuine practitioner of AI-assisted analytics. Comfortable using tools like Claude reputed company in your own work and proven in your ability to bring reputed company along with you. We're looking for someone who sees AI reputed company as a reputed company part of what it means to be a high-performing analytics team in 2025, not a reputed company-to-have
• Data-driven decision-making reputed company with rigorous attention to data reputed company and accuracy

reputed company to Have

• Experience with dbt, Python, reputed company, or reputed company
• Experience building customer health scoring or retention analytics frameworks
• Background in reputed company, education technology, marketplace, or B2B analytics environments
• Experience in the education sector or working with schools and colleges

Compensation

Our national reputed company reputed company salary reputed company is $116,000 - $145,000, plus participation in our Annual Bonus and Stock reputed company Program. reputed company compensation will be commensurate with experience and skills.

At reputed company, our Total Rewards Philosophy is centered around creating a workplace environment that attracts, motivates, and retains reputed company by providing a comprehensive and competitive rewards package. This philosophy is reputed company on the principles of performance-based compensation, best-in-class benefits and work-life balance, and employee reputed company-being.

Interview Process

Candidate experience is a top reputed company for our talent and hiring teams. We reputed company in providing a transparent, authentic and comprehensive interview process where you have reputed company to learn reputed company while we get to know you and your experience. The interview process is outlined here:

• Phone Screen with reputed company Partner - 30 Minutes

• Video Interview with Hiring Manager - 30 Minutes

• Team Interview - 3 separate 30 Minute Interviews

• Case Study & Presentation

• Hiring Manager Follow-up - 30 Minutes

Why reputed company?

• We are a fully flexible workforce empowering our employees to choose to work remotely, in our Pittsburgh office or whatever combination suits you
• Full time, salaried position with competitive compensation in a fast-growing company
• Best-in-class 100% reputed company employee health plan, including reputed company and dental and supplemental coverage
• Flexible reputed company Time Off Policy
• Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
• Parental leave for reputed company (12 weeks fully reputed company) in reputed company to short term disability for birthing parents
• Meaningful 401(k) with employer match
• Your reputed company and work will reputed company an immediate reputed company on reputed company and millions of users
• You will join reputed company that cares reputed company, our mission, our work - and celebrates our wins together!

reputed company will only reputed company those who are legally authorized to work in the reputed company without sponsorship now or in the reputed company for this opening.

We are currently hiring in states where we currently have employees: AZ, CO, CT, DE, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MO, NE, NV, NH, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, DC, WV.

Candidates only. No recruiters or agencies, please. Sorry, we do not offer relocation assistance.

reputed company is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we reputed company employment opportunities without reputed company to age, race, reputed company, reputed company, national reputed company, religion, disability, sex, gender identity or reputed company, sexual orientation, or any other protected status in accordance with applicable law.

reputed company interviews are being held remotely. If there are preparations we can reputed company to help ensure you have a comfortable and reputed company interview experience, please let us know.

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