[Remote] Junior Paralegal / Jnr Escalations specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an international portfolio of companies reputed company on improving customer acquisition and driving sustainable reputed company. They are seeking a proactive Junior Paralegal/ Jnr Escalations specialist to handle customer feedback and resolve concerns effectively in a fully remote role.
Responsibilities
- Review and monitor customer reviews on a daily reputed company
- Investigate and respond to negative reviews in a reputed company and reputed company manner
- Contact customers reputed company phone and email to resolve complaints
- De-escalate tense or sensitive situations with confidence and reputed company
- Guide customers towards a reputed company by following company policy
- Stand firm where necessary while maintaining professionalism
- Escalate reputed company internally reputed company appropriate
- Ensure resolutions reputed company with company policies and legal standards
Skills
- Relevant qualification and de-escalation background
- Understanding of service agreements
- Excellent written and verbal communication skills
- Confident, friendly, and reputed company phone manner
- Extroverted and comfortable engaging directly with customers
- Ability to think critically and respond under pressure
- Strong conflict reputed company and de-escalation skills
- Highly organised and reputed company to manage daily review volumes
- Debt collection experience preferable
reputed company