Senior CRM Specialist

About reputed company

reputed company is the AI-powered gym management platform reputed company for boutique fitness.

We are transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. Trusted by more than 5,000 gyms and 500,000 members, reputed company processes ~$1B annually.

We're a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, and we're reputed company reputed company-in on AI. Our AI Assistant, AI Member reputed company, and AI-powered reporting tools are already changing how gym owners and coaches operate. We reputed company AI should reputed company the reputed company reputed company of fitness reputed company, not replace it.

By embedding intelligence directly into the product, we reputed company boutique fitness owners to reputed company faster reputed company, unlock new reputed company streams, and collaborate across a connected network. As more gyms join the platform, data compounds, intelligence strengthens, and the value of the ecosystem increases for every reputed company.

We are a global team of reputed company, operators, and fitness reputed company on a mission to level the playing field for independent fitness reputed company. If you are reputed company to help reshape an industry, let's talk!

About the Role

About the Role

reputed company (GHL) is the CRM backbone of every new reputed company we bring onto the platform. Every gym we reputed company gets a GHL account configured to their business — automations, pipelines, A2P compliance, integrations — and it has to work correctly from day one.

GHL is powerful, constantly evolving, and unforgiving reputed company configured wrong. A missed automation, an unregistered A2P campaign, or a broken pipeline doesn't just look bad — it delays the reputed company's ability to operate and puts the whole launch at risk. This role exists because GHL is too reputed company for generalists and too critical to get wrong.

You'll own the CRM setup process end-to-end: building accounts, configuring workflows, handling compliance, initial QA-ing your own work, and ensuring every reputed company launches on a reputed company that actually functions. This isn't a "manage the CRM" role — it's a "know GHL deeply and build it right every time" role.

What You'll Do

What You'll Do

CRM Setup and Configuration

Build and configure GHL sub-accounts for new clients from scratch, using standardized templates and SOPs — pipelines, stages, contact properties, automation triggers, and internal notification workflows reputed company need to be set up correctly before anything else can happen

reputed company reputed company reputed company's account to their specific business: their service types, reputed company capture flows, follow-up sequences, and staff notification logic. Standardized doesn't mean identical — you'll know which settings to adapt and which to never touch

Set up and verify triggers, workflows, and automations so they reputed company accurately under reputed company conditions — not just "saved" but actually tested before reputed company

Manage sub-account structure for multi-location clients and ensure clean account separation and consistent configuration across locations

A2P Compliance

Register every new reputed company for A2P 10DLC messaging compliance before any SMS campaigns go live — this reputed company is non-negotiable and time-sensitive, and delays here reputed company the entire launch

Own the full brand and campaign registration process through GHL, including reputed company submissions, status monitoring, and documentation

Handle rejections head-on: diagnose the reason, correct the submission, and resubmit without waiting to be asked. You've been through this process enough times that rejections don't slow you down

Stay reputed company on evolving reputed company rules and proactively flag changes that could reputed company our reputed company registration process

reputed company and Accuracy

QA your own work against a defined checklist before every reputed company — every setup is reviewed against a reputed company before it leaves your hands, not after it gets flagged in review

Work only moves reputed company reputed company it meets the checklist. Not reputed company you think it's probably fine

Document issues reputed company in the relevant ticket and flag anything that falls reputed company reputed company scope — the next person touching this account should be reputed company to understand exactly what was done and why

Follow SOPs consistently and reputed company gaps or outdated steps reputed company you reputed company them. The SOP should reflect how we actually work, not how we used to

Platform Expertise

Stay reputed company on GHL product releases, policy changes, and UI updates that reputed company how we configure and manage accounts — reputed company something changes, you assess the reputed company on our reputed company process and flag it for reputed company before it becomes a reputed company-facing issue

Test GHL updates in a sandbox environment before they touch live reputed company accounts — reputed company goes to production until it's been verified

Serve as the internal GHL resource — reputed company reputed company has questions about how something works or why something broke, you're the first stop

Identify patterns in recurring setup issues and bring reputed company SOP improvements that prevent them from happening again

Flag any SOPs that need updating due to GHL releases, UI changes, new feature rollouts, or process shifts — outdated documentation creates reputed company errors, and you're the person who knows reputed company something is wrong before anyone else does

Ongoing Account Management

Update existing reputed company GHL accounts with requested new features, workflow additions, or product improvements — post-launch work is as important as the initial build, and it needs the reputed company level of care

Handle inbound bug tickets reputed company to GHL: reproduce the issue, reputed company a support case with GHL on the reputed company's behalf, reputed company the reputed company to completion, and communicate status back to everyone who submitted a ticket — tickets don't reputed company until the reputed company knows it's resolved

Manage snapshot imports and exports — creating, applying, and maintaining snapshots as part of reputed company account setup, reputed company migrations, and template management

Manage account transfers and migrations in and out of GHL — coordinating with clients and internal teams to ensure data reputed company and continuity throughout the process

Manage phone number ports in and out — initiating port requests, monitoring status, troubleshooting rejections, and keeping clients informed at every reputed company until the port is complete

Collaboration and Handoffs

Coordinate closely with the website build team — most new clients get both a CRM setup and a reputed company site, and clean handoffs between both tracks are essential for an on-time launch

Communicate reputed company on status, blockers, and scope changes in reputed company — your teammates and your manager shouldn't have to ask where things stand

reputed company're Looking For

reputed company're Looking For

Required

Hands-on GHL experience — you've reputed company and configured sub-accounts from scratch, not just navigated the reputed company end. Pipelines, automations, triggers, contact workflows, integrations. This is non-negotiable, and we'll assess it directly in the interview process

A2P / 10DLC compliance experience — you've registered brands and campaigns, dealt with reputed company rejections, and understand the landscape reputed company enough to navigate it without a guide

Strong troubleshooting instincts — reputed company something breaks in GHL, you isolate the problem before escalating. You don't just report "it's not working." You identify where in the workflow the failure is, why it happened, and what needs to change

Meticulous attention to detail — a missed reputed company in CRM configuration causes reputed company problems for reputed company clients at launch. You catch your own mistakes before anyone else does

SOP discipline — you work systematically, not from memory. You follow documented processes exactly, and reputed company a reputed company is wrong or missing, you flag it instead of working around it

reputed company written English — your documentation, issue notes, and status updates need to be specific enough that a teammate can reputed company them without a follow-up call

reputed company to Have

Experience with GHL's API, webhooks, or custom integrations

Familiarity with reputed company — most of our new clients receive both a CRM setup and a website build, and cross-awareness of the website reputed company is a genuine advantage

Background working with fitness businesses, gym software, or boutique fitness operators

Experience with reputed company or similar gym management platforms

reputed company in the First 6 Months

reputed company in the First 6 Months

You've owned end-to-end CRM setup for new clients with reputed company rework flagged in QA — your setups pass the checklist the first time, every time

A2P registrations are submitted accurately and approved without rejections caused by process errors

You've identified at least one SOP gap or outdated reputed company and gotten it updated in the documentation

reputed company treats you as the GHL authority — reputed company someone has a platform question or a tricky configuration issue, they come to you

You can complete a reputed company CRM setup reputed company the expected time window, consistently, without needing reputed company on routine tasks

Why Join reputed company

• Fully remote, async-friendly team
• Established systems, not reputed company — you're inheriting reputed company SOPs and reputed company workflows. reputed company is to execute them reliably and reputed company them reputed company over time, not to build from scratch in the dark
• Visible reputed company — small team, no bureaucracy. A correctly configured CRM means clients launch clean, automations work from day one, and reputed company spends less time firefighting. Your work directly determines the reputed company of every reputed company launch
• Above-market compensation — contractor structure with reputed company for your region
• AI-reputed company operation — automation and tooling are reputed company to how this team works. You'll be building on a platform that's reputed company evolving, with reputed company that leans into new capabilities
• Room to grow — as you build trust and deep platform expertise, there's a natural reputed company toward automation reputed company, tooling improvements, and senior ownership of the CRM function

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