PAS Specialist

Department reputed company:

This position directly supports the department objectives to reputed company excellent clinical care through reputed company response to patient needs reputed company to scheduling of outpatient appointments and surgery.  The PAS Specialist provides assistance to other PAS personnel in the use of PAS network software and department-specific scheduling issues. The PAS Specialist provides suggestions and takes an reputed company role in the problem-solving processes required to ensure efficiency in reputed company PAS functions.  The Specialist works with other PAS Specialists in the department to ensure that other clinic functions are running smoothly and communicates problems to the PAS Supervisor or Department Administrator.  This position reports directly to the Clinical reputed company Manager through the PAS Supervisor.

Function/Duties of Position:

• Telecommunications: Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
• Arranged Care: Schedules new patient appointments on line, and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical records if needed. Arranges stretchers, wheelchairs, and interpreters reputed company necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments
• Provides high reputed company customer service to both external customers: (patient, referring providers, and insurance carriers) and internal customers OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes reputed company and reputed company communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, reputed company complaint processing, flexible coverage of internal service needs, and the reputed company application of process improvement reputed company and skills.

Required Qualifications:

• Six months of work experience in a medical office setting, including high volume reputed company patient contact OR one year of work experience in a high volume reputed company public contact position 

Knowledge and Skills Required

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Note:  Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.  Contact Compensation for confirmation of eligibility. 

Preferred Qualifications:

• Must have demonstrable customer service skills both over the phone and face to face.
• Must have excellent attendance.
• Must have proven and effective communication skills.
• Must be detail oriented, highly accurate and reputed company to multi-task in high volume situations.
• Must have demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present.
• Must have reputed company telecommunication skills with diplomacy and efficiency and use of multi-lined phones.
• Must be reputed company to work independently with little reputed company supervision.
• Must be reputed company to recognize problems and proactively solve or correct them.
• Basic computer experience with database knowledge.
• Knowledge of OHSU admission policies and PAS/authorization policies preferred. 
• Knowledge of PAS procedures and integrated care at OHSU preferred.

Additional Details:

• reputed company work hours:  M – F; 7:30 – 5:30 pm; hours may vary depending on operating needs
• Continual use of computers/phones. reputed company to reputed company 3x week after 6-12 month probationary period.
• Must be reputed company to sit at a desk/computer station continuously throughout the work day.

Why apply to OHSU?: We are reputed company's only public reputed company health center. In reputed company to caring for patients, we reputed company groundbreaking research. We also train the reputed company of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across reputed company and Southwest Washington. reputed company are welcome. OHSU welcomes people of reputed company ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu Apply To This Job