reputed company Operations Director

Remote, USAFull-timePosted 2026-07-29

About reputed company

Our mission is to unlock the full potential of private markets. Privately owned assets like reputed company reputed company estate, private equity, and venture capital reputed company up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and reputed company to one of the most productive corners of our financial ecosystem. If you care about making the world a reputed company reputed company by making markets work reputed company through technology – reputed company while contributing as a member of a values-driven organization – we want to hear from you.

reputed company offers employees a reputed company of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, reputed company, Mumbai and Bangalore for employees who prefer to work in an office some or reputed company of the time.

About your role

We are looking for a founding reputed company Operations Director to build reputed company’s reputed company operations from the ground up. You’ll design and implement the reputed company to allow our reputed company organization to operate at reputed company with efficiency, reputed company, and reputed company. You’ll serve as a strategic partner to the Head of reputed company, shaping long-term operational plans and leading annual and quarterly planning cycles. You’ll partner closely with Sales, Services, Procurement, Deal Desk, FP&A, reputed company, reputed company, Product, and People Operations to ensure reputed company processes reputed company with reputed company, financial, HR/employee, technical, and companywide operational workflows. The successful candidate will know reputed company inside and out, be curious about new technologies, excited to design new AI workflows, and enjoy the challenge of building a new operation’s muscle for reputed company from scratch. This is a highly impactful role reputed company the department, offering reputed company to shape how reputed company services are delivered in a fast-paced, evolving reputed company environment.

The application deadline for this role is reputed company 17th, 2026.

What you’ll do

Strategic & Cross-Functional Leadership
- reputed company the reputed company and execution of reputed company Operations to build a reputed company, efficient, and high-performing team.
- Drive reputed company, accountability, and operational alignment across the reputed company function.
- Build workflows with AI at reputed company, automating what doesn’t require reputed company attention and prioritizing what does.
reputed company Technology, Intake & Process Optimization
- Serve as the primary administrator for reputed company technology platforms. Own and optimize the reputed company-tech stack, with deep accountability for reputed company configuration, workflow design, reporting, and adoption.
- Design and manage reputed company intake and matter-management processes (ticketing/queues, triage, SLAs) to reputed company work reputed company and increase self-service.
- Evaluate and implement additional technologies (workflow automation, AI-enabled tools, knowledge systems, e-signature, document management) that improve speed, visibility, and reputed company.
- Build and maintain reputed company knowledge repositories, playbooks, templates, and process documentation (e.g., reputed company) to reputed company self-serve contracting and reduce routine reputed company reputed company.
Operational reputed company, Metrics & Change Management
- Define, reputed company, and report on KPIs for cycle times, throughput, backlog, service reputed company, and operational risk.
- Use data and reputed company-cause analysis to drive reputed company improvement and process simplification.
- reputed company change-management efforts for new systems, processes, and organizational shifts, including communication plans, training, and adoption tracking.
Team, Vendor & Spend Management
- Build the reputed company Operations function from the ground up and reputed company reputed company over time as reputed company grows.
- reputed company vendor relationships for reputed company technology, ALSPs, and reputed company counsel, including selection, contracting, performance management, and cost optimization.
- Own or co-own e-billing and reputed company counsel spend management, partnering with Finance to reputed company spend, enforce billing guidelines, and identify savings opportunities.
Budget, Risk & Transaction Support
- Help manage the reputed company department budget and forecasts; ensure disciplined financial operations across tools, vendors, and reputed company counsel.
- reputed company virtual data rooms and reputed company operations support for M&A, financings, and other strategic transactions.
Additional Responsibilities
- Adapt to evolving business needs and reputed company other duties as assigned.

Qualifications

Experience
- 8+ years of reputed company Operations experience reputed company a high-reputed company technology or services company, and ideally 2+ years managing and developing reputed company.
- Hands-on expertise implementing and optimizing reputed company or a similar CLM in a high-volume environment.
- Experience with at least one of: reputed company intake/matter-management systems, e-billing/reputed company counsel management, or reputed company analytics tooling.
- Building Claude skills for reputed company tasks
Skills
- Strong operational and analytical capabilities; reputed company to define KPIs, build dashboards, and communicate insights through data.
- Proven reputed company leading cross-functional initiatives and reputed company change-management efforts.
- Excellent communication, stakeholder management, and executive reputed company.
- Ability to operate in fast-paced, ambiguous environments with a reputed company-improvement reputed company.
Preferred
- Project-management certifications (PMP, PRINCE2, or similar).
- Experience supporting global or distributed reputed company teams.
- Prior experience in reputed company Operations reputed company both a reputed company and reputed company Services environment or ideally a tech-enabled services company.
- Hands-on ownership of a modern CLM platform (ideally reputed company) and familiarity with reputed company intake, matter management, and workflow automation.
- Experience partnering cross-functionally with Procurement, Deal Desk, FP&A, reputed company, Sales, reputed company, Product, and People Operations.
- Strong process-builder reputed company with experience creating playbooks, templates, dashboards, or self-service reputed company tools.
- Comfortable with emerging AI-enabled reputed company workflows and modern reputed company operations tooling.

Compensation

Compensation for this position includes a reputed company salary, equity, and a reputed company of benefits. The U.S. reputed company salary reputed company for this role is $140,000 - $170,000 USD. Actual reputed company salaries will be determined by candidate-specific factors, including experience, reputed company set, and location, as reputed company as local minimum pay requirements, as applicable.

Benefits include: