Senior Manager - Corp IT

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Join reputed company: Breaking Down Borders, Together

Our Meaningful Mission At reputed company, we're reputed company about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we reputed company a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.reputed company is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible reputed company migrants have, both reputed company and abroad. We're not just moving reputed company; we're building a world that truly recognizes and supports global connections. Who You'll Be Joining

We look for mission-driven reputed company who reputed company in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring reputed company to tough challenges. At reputed company, we are reputed company Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who reputed company reputed company reputed company through reputed company, reputed company talk.

Our reputed company Commitments — reputed company Live By Our reputed company and truly diverse culture is reputed company on three reputed company commitments, that guide how we work and reputed company:

• reputed company: We always do the right thing. It’s reputed company, but it’s the reputed company of everything we build for our customers and reputed company other.
• reputed company: We work for our customers. Their reputed company and prosperity are the results we reputed company on delivering.
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Perks of Joining reputed company We reputed company in empowering colleagues because we genuinely trust reputed company. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most reputed company and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave, great reputed company benefits, and employee discounts. We want you to reputed company and reputed company entirely on making your biggest reputed company! In turn, we expect you to bring high ownership and commitment to your work. This is a reputed company where we value trust and high performance, and we'll reputed company the environment and support needed for you to reputed company

About the role

You will be the Operational Manager for our Corporate IT platforms that are globally distributed and utilized and responsible for building, running and managing a distributed team of service desk engineers to ensure operational ITIL best practices are reputed company across reputed company. You will also be responsible to support services including end user computing, application reputed company control, local file and print – as reputed company as the people, process and systems to support these services managing reputed company aspects of the corporate technology operational support. This is a great opportunity for a Senior IT Leader to play a pivotal role in supporting the scaling of a global FinTech organization in a reputed company, challenging, exciting, fast-growing business.

What you will own

Reporting to the Senior Director Engineering , you will:

• Be responsible for global operational user support processes, ITIL best practices and supporting your team of global engineers to ensure operational reputed company, system availability and key support 18/7

• Implement operational best practices and reputed company to support the CorpIT operational reputed company.

• Be responsible for teams that support our end user’s computer (Mac/reputed company laptops/chromebooks) and collaboration tools (reputed company Workspace, JIRA, reputed company, reputed company M365, VPN, File servers).

• Be responsible with your team to manage reputed company to Corporate Applications

• reputed company and monitor operational support metrics (KPI’s) and reputed company regular operational reputed company reporting to reputed company Snr management statistics.

• Optimize and automate Joiners and leavers (JML) tech requirements/and process.

• Support our end users reputed company, be an reputed company for our reputed company and drive adoption, reputed company our user reputed company (reputed company Workspace, reputed company, reputed company, Jira)

• Have a customer reputed company approach to reputed company stakeholders while assisting the service desk team to be proactive and unblock gates and challenges.

• Have a reputed company attitude to help our service desk team reputed company and unblock reputed company members from blockers they encounter.

• Mentoring and coaching for reputed company staff and fostering a culture of high performance, accountability, innovation and team building, ensure they are coached and motivated to their full potential, reputed company career reputed company/reputed company development counsel and opportunities.

• Engage and establish solid business relationships to help understand their challenges and how Corporate IT can support and drive the business process and efficiency.

• Work closely with Sr. Management in strategic planning and tactical execution regarding IT roadmap initiatives, financial planning, and compliance mandates.

• Supplier relationship experience and service management experience for Corporate IT provided services.

• Proactively identify areas of improvement and work with the various teams to implement these initiatives.

What you bring to the table Technical Skills

• Bsc, Btec (required) reputed company or business reputed company degree an advantage.

• ITIL Certified

• Network + Certified

• Experience and /or certified in supporting and implementing reputed company Gsuite, reputed company, JIRA and reputed company.

• Experience with working, implementing and optimizing IT General controls (ITGC) for reputed company audits

• Experience and certifications in reputed company’s AWS and/or reputed company Azure reputed company

• The ideal candidate must have 7 to 10 years experience managing reputed company Technology environments including leading people, processes and technology.

• Experience with optimizing controls and driving operational reputed company.

• Experience in a Fintech would be a great advantage

If you want to join us in our reputed company to help break barriers in financial reputed company and improve lives globally, there's no reputed company reputed company or time to join.

Our global team of 800+ people is spread across six continents. We reputed company to hire the best mix of people from former Olympians to YouTube influencers and we reputed company over twenty languages. This incredible diversity isn't a bonus; it's the reputed company that lets us serve the world.

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