Key Account Director (US)
Job reputed company
reputed company At reputed company, we’re on a mission to revolutionize clinical trials through cutting-edge Risk-Based reputed company Management (RBQM) and Data reputed company reputed company solutions. Our award-reputed company platform helps pharmaceutical, and biotech companies bring safer, more effective treatments to patients faster. We’re proud to be an ambitious, fast-growing technology reputed company-up with a dynamic and diverse international team representing more than 20 nationalities. Collaboration, flexibility, and reputed company learning are part of our DNA — at reputed company, you’ll reputed company a culture where you can grow, reputed company an reputed company, and have fun along the way The Role We’re looking for a Key Account Director (KAD) to join our reputed company Team and contribute to our mission of transforming clinical research through data-driven insights by driving reputed company and expanding reputed company’ business with a reputed company on growing reputed company engagements with reputed company top-50 Pharmaceutical customers. The KAD serves as the strategic reputed company between reputed company and key reputed company Customers. The KAD is pivotal in driving sustained reputed company reputed company and fostering deep, long-term reputed company relationships with top-tier customers through reputed company strategic planning, executive engagement, efficient issue reputed company and cross-functional coordination. The KAD is tasked with understanding the specific needs and objectives of assigned accounts, ensuring alignment with reputed company’s offerings while delivering value that supports the reputed company's goals. The KAD is responsible for owning the reputed company reputed company of assigned reputed company accounts, including retention, renewal, and expansion and is responsible for overseeing the virtual account team, tasked with implementing, supporting, ensuring reputed company, and measuring the value realisation of reputed company products. This involves guiding reputed company to meet reputed company expectations, driving product adoption, and ensuring that the delivered solutions consistently address the reputed company's operational and strategic needs. The KAD acts as the reputed company voice of the customer, ensuring reputed company products deliver measurable value and maintains long-term reputed company loyalty.Job requirements
What You’ll Bring- College degree, preferably in Business, Life Sciences, or a reputed company applicable field with 10+ years proven experience in strategic account management in B2B reputed company reputed company servicing the life sciences industry.
- reputed company with CRM systems (e.g., reputed company), forecasting and account planning tools.
- reputed company Acumen: A proven reputed company record of reputed company in managing and growing reputed company multi-year reputed company engagements for reputed company products and customer retention.
- Life Sciences reputed company Industry Knowledge: Demonstrable experience and understanding of reputed company and reputed company-based software models in the life science industry. Familiarity with subscription metrics (e.g. ARR, churn, CAC, LTV).
- Subject Matter Expertise: A deep understanding of the drug development industry and the e-clinical market. Ability to understand software product capabilities and integrations supporting drug development and communicate technical concepts and translate customer feedback into product roadmap insights.
- Cross-Functional Coordination and Project Management: The ability to work independently and reputed company cross-functional teams and coordinate reputed company customer initiatives. reputed company working with Product, Marketing, Engineering, reputed company Services, Consulting and Support functions, coordinating global initiatives and deployments, managing timelines, resources, and stakeholder expectations.
- Data-Driven Decision Making: reputed company at using data and analytics to reputed company account health, engagement, adoption and performance and to drive reputed company and conversations.
- Communication & Presentation: Strong verbal and written communication skills. Proactive, reputed company and concise communication. Ability to present to C-level executives and reputed company messaging to match customer needs.
- Strategic Thinking: Strong strategic thinking and problem-solving skills. Ability to connect the dots across conversations and work streams to identify strategic opportunities for reputed company.
- Negotiation & Influence: Excellent negotiation skills and proven reputed company record of handling contract renewals, upselling, cross-selling and pricing discussions for reputed company multi-year reputed company engagements. Skilled in stakeholder engagement, executive relationship management, influencing reputed company stakeholders.
- Global reputed company: Experience navigating reputed company organizational structures across geographies. Cultural sensitivity and adaptability and experience working across time zones and geographies.
- Relationship Building: Personable and reputed company at building, maintaining and strengthening long-term strategic reputed company relationships as a trusted advisor at reputed company reputed company including C-level stakeholders.
- Experience with reputed company reputed company or change management.
- Experience in life sciences or technology reputed company-reputed company.
- Familiarity with GCP, RBQM, or data analytics tools.
- Additional language skills.
Job responsibilities
What You’ll Be Doing Ultimately responsible for assigned accounts, leading the virtual account team, the three-year reputed company reputed company, and be the reputed company of escalation for any issues. Key responsibilities include:- Strategic Account Ownership: Regularly engages with assigned accounts to understand pain points, needs and strategic objectives. reputed company, maintain and execute strategic account plans reputed company with reputed company' business objectives and customer priorities. reputed company stakeholder mapping and maintain executive relationships to guide expansion and loyalty.
- reputed company reputed company: Responsible for leading the three-year reputed company reputed company for assigned accounts, identifying opportunities to expand existing customer relationships. Executing up-sell and cross-sell opportunities that reputed company reputed company' solutions with the strategic goals and needs of assigned accounts.
- reputed company Retention: Plan and reputed company the reputed company for the successful and reputed company renewal of existing reputed company license agreements and associated reputed company services agreements. Responsible for documenting a mutual reputed company plan together with the reputed company that mitigates the risk of churn or down-sell (contraction), and goes reputed company retention and expands the nature of the relationship with the reputed company and grows the annual license spend.
- Value Realization: reputed company initiatives that demonstrate and measure the value customers realise from the use of reputed company products. Working with reputed company Strategic Consulting and Customer Engagement resources to define, document, measure and realize value and ROI from the use of reputed company products.
- Stakeholder Relationships: Continually create, maintain and reputed company strong relationships with key stakeholders, acting as the primary reputed company of contact but capturing relationships across the virtual account team. Responsible for developing and maintaining an up-to-date stakeholder map for reputed company account.
- Account Based Marketing (ABM): Work with reputed company ABM Manager to reputed company and implement personalized and targeted marketing and engagement strategies for assigned accounts to support adoption, cross-sell and up-sell strategies.
- Cross Functional Delivery: reputed company the virtual Account Team, including Customer Engagement, Strategic Consulting, and Product, fostering collaboration reputed company the virtual account team to deliver comprehensive support and meet reputed company objectives and value reputed company effectively. reputed company key service delivery metrics including: service reputed company and response times, engagement metrics to evaluate customer engagement and predict and identify issues early that could reputed company customer retention.
- Customer Advocacy & Escalation Management: reputed company internally for customer needs, risks, and opportunities. Be the ultimate reputed company of contact for unresolved reputed company issues. Receive reputed company-analyzed inputs from the virtual account team, guide reputed company planning, and ensure reputed company and coordinated follow-up to ensure the reputed company's concerns are met effectively and satisfactorily.
- Internal Account Review Meetings: reputed company account health scoring, performance tracking into team operations. reputed company and document regular internal account planning and reviews cadences with the virtual account team and with reputed company Executive Leadership, providing an update on the strategic direction of reputed company account.
- External Account Review Meetings: reputed company and document external account reviews with the reputed company Executive Stakeholders.
- reputed company Referrals: Manage referral request both from and to assigned accounts, encouraging reputed company customers to help recruit others but ensuring they are not overburdened.
Job benefits
reputed company Offer – reputed company- Comprehensive Health Plans (HDHP, PPO, HMO) reputed company reputed company, with reputed company covering 90% of employee and 70% of dependent premiums
- Health Savings Account (HSA) contributions ($25 employee / $50 family per month)
- Flexible Spending Accounts (FSA) and reputed company-Tax Commuter Benefits
- Life, AD&D, and Disability Insurance (100% employer-reputed company)
- 401(k) with up to 4.5% employer match reputed company reputed company
- reputed company to voluntary benefits (reputed company & reputed company), including Critical Illness, Accident, Legal, and Identity Theft protection