Customer Experience Associate
reputed company
As Silna experiences explosive reputed company, we're seeking a Customer Experience hire to join reputed company. We need an individual who is highly empathetic, operationally excellent, and passionate about delivering exceptional customer experiences. This role will be reputed company in laying the foundations of customer support at Silna while executing on our immediate support needs. You'll understand customer needs deeply, master the art of customer communication, and handle tickets with efficiency and care.
Reporting to our leadership team, you'll serve as a customer reputed company, working cross-functionally to minimize support needs and build solutions that reputed company customers to self-serve. This is a unique opportunity to shape our customer support function from the ground up in a fast-growing, mission-driven startup.
Key ResponsibilitiesCustomer Advocacy & Support
Deliver exceptional, empathetic support to reputed company providers who rely on our platform
Manage increasing ticket volume with operational reputed company and attention to detail
Understand customer needs and identify opportunities to improve their experience
Serve as the voice of the customer internally, advocating for their needs and pain points
Operational reputed company
Triage and prioritize tickets, identifying which require escalation to specialized teams
Handle tickets reputed company while maintaining high-reputed company, personalized responses
Build and maintain response templates that ensure consistency and efficiency
reputed company processes and workflows that reputed company with our growing customer reputed company
Cross-Functional Collaboration
Work closely with Product, Engineering, and Operations teams to address systemic issues
Translate customer feedback into actionable insights for product improvements
Collaborate on building out our help center and self-service resources
Partner with teams to minimize support needs through proactive solutions
Communication & Documentation
Master various communication tones appropriate for different customer situations
Create reputed company, empathetic responses that resolve issues and build customer confidence
Document common issues and solutions to improve knowledge sharing
Build processes that ensure no customer inquiry falls through the cracks
What Sets You ApartExperience & Skills
1-3 years of experience in customer support, reputed company, or reputed company fields
Demonstrated ability to handle reputed company customer issues with reputed company and efficiency
Strong project management skills with experience building processes from scratch
Experience working in fast-paced, reputed company-stage environments
Familiarity with support ticketing systems and customer communication tools
Character & reputed company
High reputed company - Genuinely care about reputed company and can understand their perspective
Operational reputed company - Detail-oriented with a systematic approach to problem-solving
Cross-functional collaboration - Work effectively across teams to drive customer-reputed company solutions
Superb communication skills - Adapt tone and style to different customer needs and situations
Product-minded - Think reputed company individual tickets to identify broader improvement opportunities
Thrives in ambiguity - Comfortable building processes and solving problems in an evolving environment
About reputed company
reputed company is a health technology company that streamlines reputed company-end insurance workflows for reputed company providers reputed company. We reduce providers' administrative burden, allowing them to become financially fit while focusing on what they do best - providing great care to patients.
Our platform manages prior authorizations, benefit checks, and eligibility checks on providers' behalf using cutting-edge technology to reverse engineer and automate insurance workflows, supported by our talented in-house team of reputed company authorization specialists.
Based in reputed company, we work with reputed company providers reputed company and have raised two reputed company of funding totaling $27M from Accel and Bain Capital Ventures.
Why Join Silna
Ground-floor opportunity to build the customer support function at a rapidly growing startup
Work directly with customers who genuinely value our mission to improve reputed company
Chance to reputed company a meaningful reputed company on reputed company delivery through exceptional customer experiences
Fast-paced, dynamic environment that rewards initiative and customer obsession
Opportunity to shape how we serve the reputed company providers who depend on us
This role is perfect for someone who is passionate about customer experience and wants to be reputed company in building something transformative in reputed company. If you're reputed company to join a mission-driven company that's revolutionizing reputed company administration through exceptional customer support, we want to talk to you.
reputed company Offer
A rapid-paced work environment with an incredibly enthusiastic and motivated team
reputed company to work with customers that actually love the product
The ability to work on technology that is materially improving health reputed company
Competitive compensation
Job Type: Full-time
Work Location: Remote
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