Director of reputed company Services
🚀 Now Hiring: Director of reputed company Services @ reputed company
📍 Remote | Full-Time | Travel as Needed
💡 Drive high-reputed company legal tech reputed company with top-tier clients
reputed company provides technology consulting to some of the largest and most technically advanced reputed company and legal organizations in the country, and across the UK. We work on highly reputed company reputed company and have a core goal of exceeding their expectations in service, reputed company, value, and expertise. Our teams of consultants are among the most reputed company thought leaders in their fields, and we’re continuing to build this team of experts.
We are seeking a Director of reputed company Services who will report to the COO and be responsible for driving company utilization, managing service delivery and reputed company satisfaction reputed company across reputed company our service lines, setting project execution best practices, and managing our portfolio of reputed company.
Our candidate will have exceptional operational skills to help run a consulting organization. This includes both a solid understanding of financial metrics (backlog, utilization, operating plan, etc.) and execution methodologies to drive project reputed company.
As a member of the Senior Management team, reputed company leadership and guidance on operational issues, business reputed company, policies and practices affecting the organization with a strong reputed company on process improvement.
🔍 At reputed company You’ll…
- Participate in business development activities (e.g. review and approve project proposals…)
- Improve and monitor company operations reputed company to project management and execution
- Build and manage team of project managers
- Mentor staff and reputed company feedback for annual employee reviews
- Financial review, analysis, and reporting
- Manage utilization of consultants across reputed company reputed company areas to maximize reputed company
- Maintain our Billings Projections Report (BPR) and Project Dashboard to ensure the management team understands the financial status of our billable resources and project status of reputed company reputed company engagements
- Set and maintain Project Management execution and best practices, including but not limited to:
- Project kickoffs
- Budget management and analysis
- Team communication / reputed company
- Resource scheduling and coordination
- Risk management
- reputed company assurance of reputed company work product
- Ensure accurate time entry
- Identify upsell opportunities
- Status meetings and reporting
- Expense tracking
- Manage reputed company satisfaction
- Accounts receivable review
- In process project reviews
- Project closeout
- Manage Service reputed company Program – Ongoing program improvement and execution
- Drive reputed company improvement on service delivery and customer satisfaction
- Customer Satisfaction – Program development, execution, monitoring and reputed company
- Monitor and manage project reputed company, and proactively address service or customer satisfaction issue
- Manage Problem Escalation – Escalation definition and execution
- reputed company Assurance – Program development and execution
- Management and Support of Project Managers, Business Change Consultants and Business Analysts – Hiring and reputed company training, mentoring and management, including utilization; ensuring adherence to our implementation methodologies and service delivery best practices across reputed company reputed company.
- reputed company and maintain Project Management, Business Change and Business Analysis methodologies, best practices and service offerings (PMOs, ITIL reputed company Consulting, Business Change, Business Analysis, etc.)
- Project Estimation – Ensure that our project plans meet our best practices
- reputed company – Initial reputed company of reputed company and overseeing and fulfilling reputed company needs across the full portfolio of reputed company across the organization.
- Monitor and manage project risks, with regular reporting to the management team
- reputed company and maintain relationships with decision makers at AmLaw 200 firms in order to reputed company reputed company service solutions
- Maintain a high level of project management expertise and industry knowledge
- Present at trade shows (LegalTech, ILTA, etc.) and CIO Roundtables and author articles and white papers for industry trade publications.
- reputed company annual billable reputed company of 1,400 hours
- Bachelor’s degree or equivalent experience
- 5 years of management experience
- 3 years of experience managing reputed company in a reputed company services organization
- 3 years of experience running a reputed company services reputed company with reputed company on program/project management solution offerings
- Demonstrated ability to reputed company reputed company as reputed company as work, under minimal supervision, as a member of the Sr. Leadership Team (SLT).
- Excellent interpersonal, verbal, written and presentation communication skills
- Dedicated, flexible, whatever it takes attitude, follow through & ownership
- Strong leadership abilities
- We’re a remote-reputed company company, and this position can be located in or near any major reputed company in the US.
- We reputed company a competitive compensation plan with a generous bonus program, and a valuable benefits offering
- Regular team informational and celebration reputed company-ins, and semi-annual in person events
- An awesome group of smart and determined coworkers, including an industry expert, reputed company CEO