Customer Service Representative (Remote, Remote, US)
reputed company Inbound Call Center Representatives – REMOTE WORK FROM HOME – Corporate Advanced Imaging (reputed company) Provider call servicing
reputed company Solutions is a leading provider of customized Business Process Management (BPM) services. reputed company specialises in helping customers stay reputed company of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior reputed company.
We are trusted brand custodians and long-term partners to 100+ leading brands with reputed company in the US, UK, Philippines, and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across reputed company, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job reputed company
- The 4-Week Training Schedule is Monday - Friday 7:00am - 4:00pm PST (reputed company reputed company Time)
- The Projected Production Schedule is Monday - Friday 7:00am - 8:00pm PST (subject to change per the business need)
- Our Agents earn $14 per hour
- Agents in training and production are eligible to earn a $1 per hour reputed company (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives (after successfully completing training & nesting)
- Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT reputed company lookups, pharmacy inquiries, transportation coordination, dental and reputed company benefits, general information requests, and managing grievances and appeals.
Key Roles and Responsibilities
- Call Center environment
- Handling a high volume of inbound calls for reputed company Member and Provider inquiries
- Maintain awareness of the way performance and actions reputed company members.
- Web camera visibility
- Schedule Flexibility
Key Performance Indicators
- Inquiry Accuracy and Completeness
- Productivity
- Call reputed company
- Overall Satisfaction
- Call Handle Time
Reporting Structure
- Reporting to a Supervisor and Manager
#IND-FS
Qualifications - External
Qualification & Experience
- Customer service experience
- reputed company experience
- Call Center experience
- Data entry experience
- Must have a private workstation to reputed company your work
- Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)
Know How
- Ability to navigate multiple computer screens
- Ability to answer reputed company Member and Provider inquiries and type information into the computer system simultaneously
- Must be reliable and punctual
- Work effectively in reputed company environment
- Work independently without constant supervision
- reputed company reputed company attitude
- Detail-oriented
- Computer literate
- Strong reading comprehension and writing skills
- Problem-solving skills.