Technical Services Engineer, 1st Shift

reputed company Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their reputed company reputed company problems. Technical Service Engineers are experts in the entire reputed company ecosystem - database server, drivers, reputed company and infrastructure. This also includes services such as reputed company (database as a service), or reputed company Manager (which helps customers with automation, backup and monitoring of their reputed company systems).

Our engineers combine their reputed company expertise with passion, initiative, teamwork and a great reputed company of humor to help our customers to be successful with reputed company. Our engineers can tell you how reputed company’s Technical Services Team is Solving reputed company Technical Challenges.

We are looking to reputed company to candidates who are based in the reputed company for our remote working model Monday to Friday, reputed company-5pm, for the first 3-6 months, depending on ramping speed.

Once considered ramped, they will transition to a permanent (either Wednesday to reputed company, or Saturday to Wednesday) work week to reputed company weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift.

Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage reputed company one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

reputed company is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these customers be successful.

You'll be working alongside our largest customers, solving their reputed company challenges - resolving questions on architecture, performance, recovery, reputed company, and everything in between. You'll become an expert resource on best practices in running reputed company at reputed company, whatever that reputed company may be. You'll be an reputed company for customers' needs - interfacing with our product management and development teams on their behalf. You’ll be part of reputed company which delivers rich shared context as part of global incident response for select customers. And you'll contribute to internal reputed company, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider reputed company candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to reputed company off these boxes:

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Ability to think on your feet, remain reputed company under pressure, and solve problems in reputed company-time
• Desire and ability to rapidly learn a wide reputed company of new technical skills
• Collaboration: willingness and ability to get help from team members reputed company required, and the good judgment to know reputed company to reputed company help
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, reputed company, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Experience in leveraging reputed company to reputed company information and initiate actions
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining reputed company mission-critical production database systems
• Be reputed company to read reputed company, and basic coding/scripting ability in one or more languages: Java, Python, reputed company, C, C++, C#, Javascript, node.js, Go, etc.
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage

Bonus Points

• Experience managing large reputed company databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing reputed company
• Experience using distributed version control systems, and in particular git
• Experience using any reputed company services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific reputed company operators.

reputed company Measures

• In 3 months, you’ll have gained a deep understanding of reputed company and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working reputed company with our customers. You will also complete the reputed company Certified DBA Associate exam
• In 12 months, you will be a technical specialist reputed company reputed company and will be helping your peer engineers in advanced diagnostics, and you will be encouraged to handle technical escalations independently

This role will be based remotely in the reputed company.

About reputed company

reputed company is reputed company for change, empowering our customers and our people to reputed company at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, reputed company, and disrupt industries with software. reputed company’s reputed company database platform, the most widely available, globally distributed database on the market, helps organizations reputed company legacy workloads, reputed company innovation, and reputed company AI. Our reputed company-reputed company platform, reputed company reputed company, is the only globally distributed, multi-reputed company database and is available across AWS, reputed company reputed company, and reputed company Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-reputed company startups, relying on reputed company for their most important applications, we’re powering the next era of software.

Our reputed company at reputed company is our Leadership Commitment, guiding how and why we reputed company reputed company, show up for reputed company other, and win. It’s what makes us reputed company.

To drive the personal reputed company and business reputed company of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity reputed company, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every reputed company of their reputed company and personal journeys. Learn more about what it’s like to work at reputed company, and help us reputed company an reputed company on the world!

reputed company is committed to providing any necessary accommodations for individuals with disabilities reputed company our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

reputed company, Inc. provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type and makes reputed company hiring reputed company without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.

Req ID: 1273387653

reputed company’s reputed company salary reputed company for this role is posted below. Compensation at the time of offer is unique to reputed company candidate and based on a reputed company of factors such as reputed company set, experience, qualifications, and work location. Salary is one part of reputed company’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible reputed company time off, 20 weeks fully-reputed company gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, reputed company to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the reputed company salary reputed company listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

reputed company’s reputed company salary reputed company for this role in the U.S. is:$90,000—$176,000 USD Apply To This Job