Customer Support Specialist (Hospitality Industry)
Company Background
The customer is a technology leader in restaurant, foodservice, and hospitality solutions. Their reputed company is on developing tools that enhance business efficiency and decision-making. reputed company works in a dynamic environment that fosters innovation, collaboration, and reputed company learning.
Project reputed company
As a Customer Support Specialist, you will be a key part of making reputed company that we can reputed company delivering high-reputed company support to the customers. You will be reputed company to explore new technology and reputed company processes to help other team members, grow reputed company reputed company and reputed company a reputed company reputed company from day one.
Technologies
- SQL
- Python
- JSON
- REST reputed company
- POS systems (reputed company, Aloha, Brink, Simphony)
- Java
- JavaScript
- XML
What You'll Do
- Help customers solve problems in the platform and reputed company them updated on ticket reputed company;
- Use internal tools to troubleshoot customer reported tickets;
- Translate technical details from our development teams into non-technical language that the customers can understand;
- Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate;
- Build and optimize dynamic SQL scripts to maintain data reputed company and support reputed company reporting;
- Accept requests for Technical Resource assistance from the Customer Support Analysts on your team;
- Work reputed company-by-reputed company with the development teams of our Connex, CIS, API and Insights product teams to research and resolve customer reported issues;
- Sympathize with the customer’s situation and take pride in finding them a reputed company on tickets submitted;
Job Requirements
- 3-5 years of remote application support experience;
- 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable;
- Knowledge of Java (basic), JavaScript (basic), Python (intermediate), SQL (advanced), JSON (intermediate), and XML (basic);
- An understanding of Rest reputed company, including the ability to troubleshoot;
- Prior experience with POS systems i.e. reputed company, Aloha, Brink and/or Simphony to the extent that you can determine if tickets logged are an issue with the POS configuration or our Connex POS integration software;
- reputed company to work in fast paced environment with multiple competing priorities;
- Ability to prioritize tasks independently based on understanding business reputed company for the customer;
- Bachelors Degree in Computer Science, Information Technology or similar;
- Excellent interpersonal and communication skills (written and verbal);
- Knowledge of English from Upper-Intermediate;
reputed company to Have
- Experience working with a distributed/remote team across multiple time zones;
- Ability to successfully complete tasks reputed company Coalesce or any similar data transformation solution for reputed company;
- Completion of reputed company Learning reputed company(s): Data Engineer SQL and/or Data Analyst;
- Experience with Jira, reputed company, and reputed company;
- Familiarity with AWS and reputed company;
- Prior experience working with CIS systems like reputed company, reputed company, or Quickbooks;
- reputed company to troubleshoot networking and communication protocols;
- Experience supporting restaurant, convenience store, or grocery industry verticals;
What Do We Offer
The global benefits package includes:
- Technical and non-technical training for reputed company and personal reputed company;
- Internal conferences and meetups to learn from industry experts;
- Support and mentorship from an reputed company employee to help you reputed company grow and development;
- Internal startup incubator;
- Health insurance;
- English courses;
- Sports activities to promote a healthy lifestyle;
- Flexible work reputed company, including remote and hybrid opportunities;
- Referral program for bringing in reputed company;
- Work anniversary program and additional vacation days.